Customer Relations Officer

Location New South Wales
Discipline Accounting & Finance
Job reference 109519
Salary AU$37 - AU$40 per hour + Super

The Opportunity

We are currently seeking an experienced Customer Relationship Officer to join our Client's Customer Experience team. This role is pivotal in supporting the relationship between the client, its customers and external regulators.

You will be responsible for the management of complaint process, ensuring complaints are resolved within key SLAs, regulatory and group requirements.

Customer Relations Officer

  • Management and preparation of complaints submissions in database
  • Contacting customers and resolving the complaints either over the phone, email or by mail within the required SLA
  • Building and maintaining strong relationships with the team and stakeholders across all areas
  • Working with compliance and legal as required in regards to complaints investigations and preparation of response letters
  • Production of data extracts and reports for key internal stakeholders
  • Managing redress costs and ensuring payments are made within approved limits
  • Engagement and communications with stakeholders involved in the resolution of a complaint
  • Liaising with customers and the Financial Regulatory in regards to resolution of complaints within required guidelines

About You

  • Minimum of two years Customer Relations experience
  • Tertiary qualification in a related business field such as Marketing, Business, Commerce highly beneficial
  • Excellent written and verbal communication skills
  • Ability to deal with customers in a highly efficient and effective manner
  • The ability to build strong internal and external relationships

Madhuri Mhanta
Key Accounts Consultant
Let's Connect
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