Position: Customer Service Field Team Member - Pet Cremation Services

Morisset, NSW | Field-Based (Newcastle, Lake Macquarie & Hunter Region)

About the Company

Our client is a global pet cremation services provider with a strong footprint across Australia. Operating from a modern, well maintained Morisset facility, they offer a stable, professional environment and long term career opportunities within a growing international organisation.

About the Role

We are seeking a compassionate and reliable Customer Service Field Team Member for a client facing, field based role.

You will travel across the Newcastle, Lake Macquarie, and Hunter region, supporting veterinary clinics and pet owners with respectful collection and delivery services during sensitive moments. This role requires empathy, professionalism, and strong customer service skills.

Key Responsibilities

• Collect and transport pets from veterinary clinics professionally and on time
• Conduct home collections with care, empathy, and clear communication
• Deliver ashes to clients with dignity and respect
• Complete accurate documentation in line with client instructions
• Transport clinic supplies (brochures, body bags)
• Maintain cleanliness and hygiene standards of clinic/freezer facilities
• Process client payments (cash, cheque, EFTPOS/credit card)
• Represent the business professionally at all times

Skills & Experience

Essential:

• Current C Class Driver's Licence
• Minimum 2+ year's customer service / client facing experience
• Strong communication and interpersonal skills
• Ability to remain calm and professional in emotional situations

Desirable Attributes:

• Compassionate, respectful, and empathetic approach
• Strong attention to detail and administration accuracy
• Reliable, organised, and able to work independently
• Team player with a customer-first mindset

If you're a customer focused professional who brings empathy and reliability to your work, apply today.