• Seeking an experienced Learning & Development Coordinator to join our Clients busy Learning & Development (L&D) team

  Role Scope & Responsibilities

  This role is heavily focused on training administration, coordination, and ticket management, including:

  • Managing a high-volume ticketing system and inbox
  • Daily triage of training-related tickets and allocation to correct team
  • Acting as the central coordination point for training requests
  • Booking and coordinating training
  • Managing training transactions, enrolments, and scheduling
  • Financial administration
  • Liaising with stakeholders at employee and manager level
  • Ensuring tickets are resolved and closed efficiently and accurately

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  What We're Looking For

  Experience & Background

  • Previous experience in:
    • L&D coordination, training administration, or a similar coordinator role
    • High-volume, workflow-driven environments (ticketing systems essential)
  • Exposure to both coordination and finance/admin tasks strongly preferred
  • Experience working within structured or regulated environments highly regarded
  • Candidates must have experience in a similar environment

  Key Skills & Attributes

  • Strong organisational and prioritisation skills
  • Excellent interpersonal and customer service skills
    • Comfortable dealing with employees, managers, and multiple departments
    • Communication via phone, Teams, email, and occasional face-to-face
  • Calm under pressure - able to handle large volumes of information without becoming overwhelmed
  • Adaptable and comfortable working in ambiguous, evolving environments
  • Confident asking questions and adjusting to changing processes
  • High level of autonomy and accountability
  • Strong attention to detail, particularly with ticket assignment and follow-through
  
  
  

Aoife kavanagh
Recruitment Consultant

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856