The Role

You will play a key role in executing and optimising loyalty initiatives, ensuring seamless delivery across both digital and in-field touchpoints. Working closely with internal teams and external partners, you'll help bring campaigns to life while maximising ROI and customer engagement.

Key Responsibilities

Loyalty Program Execution

• Deliver and optimise loyalty program activities and campaigns
• Ensure consistent, high-quality execution across all customer touchpoints
• Align loyalty communications with broader retail marketing initiatives

Campaigns & Promotions

• Execute targeted promotions and tactical offers
• Manage campaign priorities and budgets with a strong ROI focus
• Coordinate creative and execution across internal teams and agencies

Partnership Management

• Manage loyalty partnerships and contracts
• Collaborate with stakeholders to drive commercial and customer value

Insights & Optimisation

• Monitor program performance and provide reporting
• Use data and insights to inform decisions and continuously improve campaigns

Collaboration & Delivery

• Partner with sales, operations, digital, and regional teams to deliver integrated campaigns

About You

You're a proactive, data-driven marketer with a passion for delivering impactful campaigns and driving customer engagement.

Skills & Experience:

• 5+ years' marketing experience, ideally within loyalty or CRM-focused roles (required)
• Background in retail, convenience, or broader consumer marketing highly regarded
• Strong commercial mindset with a focus on ROI and performance
• Proven ability to manage multiple priorities in a fast-paced environment
• Experience working with agencies and cross-functional stakeholders
• Analytical mindset with the ability to translate insights into action
• Strong attention to detail and creative judgement
• Knowledge of marketing automation tools (advantageous)
• Understanding of Australian marketing and advertising regulations