Member Services Advisor

4 Full time PERM opportunities available for individuals who are:

• Currently in an inbound role working across multichannel and delivering great CX for customers & members
• Are you naturally an empathetic individual who enjoys problem solving and solution focused?
• Like working from home? Rotating rosters from 8-7pm Monday to Friday available
• Successful candidates must be able to commence by 30th May for 2 weeks on-boarding and training

About the Role:

The Member Services Advisor sits within the Member Experience Team and is responsible for ensuring the voice of the member is represented in all Member based activities. This Team works closely with all other parts of the organisation and has responsibility for member services, event experience, website strategy, experience design and innovation, the Australian and New Zealand Divisional offices and strategic communications. The team will take a leading role in driving and supporting transformational change across Australia.

• The Member Service group is responsible for delivering excellent service and a high-quality experience to members through the membership services telephone, email and social media channels. The group is also responsible for providing service training and coaching to member facing functions throughout the organisation to ensure a consistent level of high-quality service is delivered through all their Australia touch-points.

• Creating a collaborative work environment by engaging with key stakeholders to achieve great member outcomes

• Providing members with personalized and engaging experiences

• Answering member queries and feedback the first time and when you can't, you investigate and get back to members with priority

• Being an advocate for members by acknowledging and sharing feedback to continually improve products and services

• Keeping up to date with product information and Member Experience initiatives to develop the best possible member outcomes

About You

• Passionate about helping Members will be the key to your success in this role, use your initiative, resourcefulness and sense of ownership to deliver great outcomes for members and create a great member CX
• A positive, supportive, and empathetic mindset
• At least 3 plus years in an INBOUND customer/member service roles - no KPI's or sales involved
• You will be solution focused and go above and beyond for your members ; you will be comfortable conversing with C-suite members
• Ability to communicate effectively and build strong relationships at all levels
• Adaptable learner with the ability to thrive in a fast-paced work environment
• Flexibility to work up until 8pm (daylight savings) on occasions
• A tertiary qualification is highly regarded. If you offer a second language, this will be highly recommended.

How to Apply:

This role is an opportunity to take the next step in your career - showcasing your proficiency and work collaboratively with a dynamic team. Infused with a culture of recognition, development, and a stimulating and satisfying work environment, this is a great time to make this step.

To apply for this role, please click the 'Apply' button or the link below with your resume in MS Word format.

Closing Date is Wednesday 18th May 2022