Program Manager, Compliance and Assurance

Location Melbourne
Discipline Program
Job reference 160707
Salary AU$75.00 - AU$105.00 per hour

  • Initial 3-month contract with potential to apply for full-time role
  • WFH & Melbourne CBD location
  • VPS 6 level

Manpower is actively engaged with a State Government department that is now looking for a Program Manager, Compliance and Assurance who is responsible for the day-to-day oversight and management of the Compliance and Audit team within a region. A region within COVID-19 Quarantine Victoria covers up to four accommodation sites (hotels).

This is 3-month VPS 6 role and will commence ASAP.

What to Expect:

  • Provide strategic leadership, and supervision to all staff within the Compliance and Assurance (Compliance and Assurance) team while managing staff performance through performance management and development processes.
  • Collaborate closely with Compliance managers for Compliance and Enforcement, Hotel Services, Community Accommodation, and Infection Prevention and Control groups to deliver compliance framework for CQV through policies, processes, and systems.
  • Ensure compliance obligations are captured, monitored, and reported.
  • Oversee and ensure effective use of staff resources and audit to maintain a culture of integrity and continuous improvement within the Compliance and Assurance team.
  • Respond to and resolve critical incidents and manage risks to control the spread and infection of COVID-19 by ensuring appropriate standards, governance and policy compliance.
  • Build successful partnerships at senior level with internal and external stakeholders to manage individual and broader Compliance and assurance issues, support the shared objectives of DJCS and uphold the values of the department.
  • Escalate operational/logistical and staffing issues as required including developing briefs of highly complex issues, providing options and making decisions.
  • Ensure the whole Compliance and assurance team is trained in and practising occupational, health and safety measures, including mandatory infection prevention and control processes.
  • Ensure all Compliance and assurance staff within the region are trained, have access to the appropriate processes and systems to perform their work and are kept informed about changes to the operating environment.
  • Act compatibly with and consider the Charter of Human Rights.

About you:

Technical expertise

  • Knowledge of risk management standards - an understanding of ISO 31000 is mandatory for this position.
  • Demonstrated experience in leading the administration of regulatory frameworks in a complex, risk sensitive environment.
  • Computer literate with a working knowledge of the full range of Microsoft Windows and MS Office application suite software.

Knowledge and skills

  • Consultancy Skills - addresses complex issues confidently with stakeholders, using influence and expert analysis to highlight and address issues and create shared solutions and lasting relationships which advance the stakeholders business consistent with organisational priorities, policies and frameworks.
  • Interpersonal Skills - builds rapport and trust quickly, alters approach as the situation demands, and diffuses difficult situations in a manner that puts stakeholders at ease.
  • Organising and Planning - undertakes strategic, business, major project and complex service delivery planning determining approaches to be taken and delegating effectively to ensure achievement of business objectives.
  • Leadership - communicates vision, sets clear strategic direction for subordinates and delivers strong management support and advice.
  • Influence and Negotiation - moves senior stakeholders in new directions using strong negotiation techniques in contentious situations to settle differences and achieve program outcomes.
  • Environmental Scanning - develops and maintains professional networks in order to monitor the environment and create effective strategic responses to emerging trends and opportunities.
  • Stakeholder Management - creates effective structures to manage stakeholders, and negotiates with and influences diverse stakeholder groups on highly complex issues in order to secure long-term gains for the area and/or stakeholders.
  • Conflict Management - anticipates and works to minimise conflict, negotiating pragmatic solutions with stakeholders while being prepared to argue strongly despite strong opposition where appropriate.
  • Written Communication - develop business plans, policy framework, program development documents, and briefs on highly complex issues for senior management demonstrating a high level of knowledge and expertise in the program area and providing expert analysis.
  • Verbal Communication - negotiates firmly and tactfully in complex situations with senior stakeholders, facilitating collaboration and negotiating effectively to meet organisational objectives.

Personal qualities

  • Resilience - demonstrates perseverance in achieving objectives and copes effectively with setbacks and problems.
  • Teamwork - cooperate effectively with the team and work collaboratively to achieve work plan and goals.
  • Conceptual and Analytical Ability - uses conceptual thinking and sound analytical approaches to support decision making in the work area.
  • Empathy and Cultural Awareness - in-depth understanding and an appreciation of a range of different cultures and demonstrated ability to supporting diversity and inclusion in our workforce.


  • Qualifications in regulation, compliance and/or enforcement desirable
  • Previous experience in leadership position

Maddison Deane

Recruitment Consultant

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