Home  Call Centre and Customer Service Jobs
  • Location: Inner Suburbs Brisbane
    Job Type : Permanent
    Date: Wednesday, 12 July 2017



    Ever wondered what it would be like to work in a multiple award-winning Contact Centre?



    Do you want to join an award-winning customer service operation experiencing exceptional growth, leading to long-term career opportunities?

    Are you looking to work in a call centre that lives and breathes customer service?

    Our client is looking for customer Service Agents who will be responsible for taking and actioning inbound telephone calls, customer bookings and queries, and providing excellent customer service to callers who are sending or receiving items all over the globe. You will also be offering additional services that will support the customer and enhance the customer experience. This is a strong service focused role where quality of customer interaction and WOWing the customer is the primary goal.







    We have multiple permanent positions available within the customer service department, located in Brisbane City working 38 hours per week on a roster basis Monday to Sunday. Commencement date is 14th of August 2017.

    The ideal person is vibrant, energetic and has a zest for giving the best customer journey. You will love being a part of this fun loving call centre that rewards those that give their all to their customers.

    To be considered for this role you need to meet the below criteria:

      Previous Customer Service experience and a genuine passion for service excellenceExceptional telephone mannerHigh attention to detailSound computer knowledgeVery reliable, with a can do attitudeProblem solving and decision making skillsNo planned leave in the next 6 months due to client workload and training

    What's in it for you?

      Full training - 6 weeks paid classroom based training with on the job coachingStarting salary of $50,425 pa + super+ bonuses and incentives + shift loadingsFun and vibrant working enviromentFlexible working conditionsPublic transport -Right next to the train station



    Please note we will only be accepting applications from people who have unlimited working rights in Australia. We are unable to accept applications from people on student or working holiday visas.

    If you meet all of the above criteria you will be required to attend an assessment centre in the Brisbane CBD on the 20th of July. You will also be required to complete a National Police check and an instant Drug and Alcohol test before commencment with our client.

    Apply now if you are ready to start a new career within a company that is leading the way in customer service!

    *Only suitable applicants will be contacted due to the high volume of applications*



  • Location: Gosford
    Job Type : Temporary
    Date: Monday, 26 June 2017

    Manpowergroup Australia are looking for an experienced Customer Service Operator to join our busy contact centre based in Gosford. Our contact centre supports Manpowers 60+ offices across Australia and New Zealand, offering our client a 24/7 customer service experience.

    The successful applicant will be expected to work a rotating roster with shifts starting as early as 4am and as late as 10pm at night. We are open all weekend and public holidays with the exception of Christmas Day. The roster is set 4 weeks in advance, so we would expect the applicant be available for all shifts.

    We are looking for someone with experience in:

      Strong inbound/outbound calling skills (no cold calling)Friendly helpful dispositionStrong Microsoft Office skills with intermediate and above excel skillsBe a fast learner - we use multiple internal applications and databasesClear communication skills

    Full training will be provided to the successful applicant. Only apply if you are available to work a rotating roster.

    If you have the experience and availability we are looking for, apply below.

    Only persons with the right to work in Australia will be considered for these roles.

  • Location: Southwestern Sydney
    Job Type : Permanent
    Date: Tuesday, 13 June 2017

    About My Client
    An exciting opportunity has risen due to my client's rapid growth and success. My client strives to uphold their great reputation for providing unique & specialized products and services to most construction companies. They are seeking to appoint a talented customer service representative to join their energetic and vibrant team.

    About the Role

    The Role will encompass:
    * Ensure that all orders are well managed (process sales, data entry, delivery of goods)
    * Be able to work independently and unsupervised as well as within a small team across two states.
    * Identifying priorities and articulately providing solutions to customers
    * Work closely with other departments and provide relevant feedback
    * Communicate and coordinate with cabinet and joinery installers

    Skills Required

    To be considered for this role you must be self-motivated and eager to learn and ideally:
    * 12 months experience in an Administration role
    * Excellent Communication skills both verbal and written with a great phone manner
    * Microsoft Office skills (Outlook, Word, Excel)
    * The ability to work autonomously as well as part of a team
    * Ability to read and understand building/kitchen plans

    On Offer

    On offer is an excellent salary package and an opportunity to work with a dynamic culture and a very family like business. For a confidential discussion please call Mary on 0447 620 788.

  • Location: Parramatta
    Job Type : Temporary
    Date: Monday, 13 March 2017

    As a Credit Officer you will be responsible for managing the collection process for the Underwriting Department in line with company procedures. You will play an integral part of the team in managing the banking process, collection, and where instructed to assist the Credit Team Leader with the Credit Portfolio Management.

    Key Accountabilities: -
    * Manage and maintain an extensive credit portfolio
    * Initiate & maintain the referral process on all overdue debts to third parties
    * Action all claims excess invoices, monitor & follow up claims excess debts and compile claims recovery reports
    * Maintain refusal to renew policies and report accordingly to external authorities
    * Liaise with relevant personnel and solicitors on files requiring discussion and notify of any adjustments made to policies
    * Action all correspondence received in association with outstanding debt, and ensure any write off matters are escalated to management for approval
    * Monthly reporting of KPIs
    * Provide support to the Credit Team Leader and assist as instructed

    Key Competencies: -
    * Managing Objectives - able to establish and implement plans to ensure tasks and projects are successfully completed
    * Team Work - actively participate as a team player to ensure team objectives are achieved
    * Customer Service Orientation - ability to take ownership and responsibility for customer satisfaction by consistently meeting customer needs and expectations
    * Initiative - able to approach tasks proactively and identify areas for self-improvement and personal development
    * Willingness to learn - actively seek to understand and apply new job-related information
    * Motivation - maintain high levels of activity, energy and productivity
    * Working under pressure - maintain effective performance when under pressure to meet tight deadlines and timeframes and/or facing opposition from others
    * Attention to detail - able to apply careful consideration and great accuracy to detailed aspects of the role

    If your experience matches the above criteria and you are available immediately, please apply and submit your resume in word format.

    Should you wish to discuss the role in more detail, please contact Kat Daggers on 02 9263 8609 or email kat.daggers@au.manpowergroup.com.

    To be eligible to apply for this position you must have a valid Australian or New Zealand work visa.

    Only shortlisted candidates will be contacted.

  • Location: Parramatta
    Job Type : Temporary
    Date: Wednesday, 01 March 2017

    As a Credit Officer you will be responsible for managing the collection process for the Underwriting Department in line with company procedures. You will play an integral part of the team in managing the banking process, collection, and where instructed to assist the Credit Team Leader with the Credit Portfolio Management.

    Key Accountabilities: -
    * Manage and maintain an extensive credit portfolio
    * Initiate & maintain the referral process on all overdue debts to third parties
    * Action all claims excess invoices, monitor & follow up claims excess debts and compile claims recovery reports
    * Maintain refusal to renew policies and report accordingly to external authorities
    * Liaise with relevant personnel and solicitors on files requiring discussion and notify of any adjustments made to policies
    * Action all correspondence received in association with outstanding debt, and ensure any write off matters are escalated to management for approval
    * Monthly reporting of KPIs
    * Provide support to the Credit Team Leader and assist as instructed

    Key Competencies: -
    * Managing Objectives - able to establish and implement plans to ensure tasks and projects are successfully completed
    * Team Work - actively participate as a team player to ensure team objectives are achieved
    * Customer Service Orientation - ability to take ownership and responsibility for customer satisfaction by consistently meeting customer needs and expectations
    * Initiative - able to approach tasks proactively and identify areas for self-improvement and personal development
    * Willingness to learn - actively seek to understand and apply new job-related information
    * Motivation - maintain high levels of activity, energy and productivity
    * Working under pressure - maintain effective performance when under pressure to meet tight deadlines and timeframes and/or facing opposition from others
    * Attention to detail - able to apply careful consideration and great accuracy to detailed aspects of the role

    If your experience matches the above criteria and you are available immediately, please apply and submit your resume in word format.

    Should you wish to discuss the role in more detail, please contact Kat Daggers on 02 9263 8609 or email kat.daggers@au.manpowergroup.com.

    To be eligible to apply for this position you must have a valid Australian or New Zealand work visa.

    Only shortlisted candidates will be contacted.

  • Location: Parramatta
    Job Type : Temporary
    Date: Thursday, 09 February 2017

    As a Credit Officer you will be responsible for managing the collection process for the Underwriting Department in line with company procedures. You will play an integral part of the team in managing the banking process, collection, and where instructed to assist the Credit Team Leader with the Credit Portfolio Management.

    Key Accountabilities: -
    * Manage and maintain an extensive credit portfolio
    * Initiate & maintain the referral process on all overdue debts to third parties
    * Action all claims excess invoices, monitor & follow up claims excess debts and compile claims recovery reports
    * Maintain refusal to renew policies and report accordingly to external authorities
    * Liaise with relevant personnel and solicitors on files requiring discussion and notify of any adjustments made to policies
    * Action all correspondence received in association with outstanding debt, and ensure any write off matters are escalated to management for approval
    * Monthly reporting of KPIs
    * Provide support to the Credit Team Leader and assist as instructed

    Key Competencies: -
    * Managing Objectives - able to establish and implement plans to ensure tasks and projects are successfully completed
    * Team Work - actively participate as a team player to ensure team objectives are achieved
    * Customer Service Orientation - ability to take ownership and responsibility for customer satisfaction by consistently meeting customer needs and expectations
    * Initiative - able to approach tasks proactively and identify areas for self-improvement and personal development
    * Willingness to learn - actively seek to understand and apply new job-related information
    * Motivation - maintain high levels of activity, energy and productivity
    * Working under pressure - maintain effective performance when under pressure to meet tight deadlines and timeframes and/or facing opposition from others
    * Attention to detail - able to apply careful consideration and great accuracy to detailed aspects of the role

    If your experience matches the above criteria and you are available immediately, please apply and submit your resume in word format.

    Should you wish to discuss the role in more detail, please contact Kat Daggers on 02 9263 8609 or email kat.daggers@au.manpowergroup.com.

    To be eligible to apply for this position you must have a valid Australian or New Zealand work visa.

    Only shortlisted candidates will be contacted.

  • Location: Parramatta
    Job Type : Temporary
    Date: Sunday, 05 February 2017

    As a Credit Officer you will be responsible for managing the collection process for the Underwriting Department in line with company procedures. You will play an integral part of the team in managing the banking process, collection, and where instructed to assist the Credit Team Leader with the Credit Portfolio Management.

    Key Accountabilities: -
    * Manage and maintain an extensive credit portfolio
    * Initiate & maintain the referral process on all overdue debts to third parties
    * Action all claims excess invoices, monitor & follow up claims excess debts and compile claims recovery reports
    * Maintain refusal to renew policies and report accordingly to external authorities
    * Liaise with relevant personnel and solicitors on files requiring discussion and notify of any adjustments made to policies
    * Action all correspondence received in association with outstanding debt, and ensure any write off matters are escalated to management for approval
    * Monthly reporting of KPIs
    * Provide support to the Credit Team Leader and assist as instructed

    Key Competencies: -
    * Managing Objectives - able to establish and implement plans to ensure tasks and projects are successfully completed
    * Team Work - actively participate as a team player to ensure team objectives are achieved
    * Customer Service Orientation - ability to take ownership and responsibility for customer satisfaction by consistently meeting customer needs and expectations
    * Initiative - able to approach tasks proactively and identify areas for self-improvement and personal development
    * Willingness to learn - actively seek to understand and apply new job-related information
    * Motivation - maintain high levels of activity, energy and productivity
    * Working under pressure - maintain effective performance when under pressure to meet tight deadlines and timeframes and/or facing opposition from others
    * Attention to detail - able to apply careful consideration and great accuracy to detailed aspects of the role

    If your experience matches the above criteria and you are available immediately, please apply and submit your resume in word format.

    Should you wish to discuss the role in more detail, please contact Kat Daggers on 02 9263 8609 or email kat.daggers@au.manpowergroup.com.

    To be eligible to apply for this position you must have a valid Australian or New Zealand work visa.

    Only shortlisted candidates will be contacted.

  • Location: Arndell Park
    Job Type : Contract
    Date: Tuesday, 24 January 2017


    Company
    Well established Environmental organisation with a presence all across Australia. Due to continuous growth they are looking to bring on three experienced Outbound Sales Executives/Appointment Setters to help drive them forward.

    Role
    Reporting to the Team Leader, the core focus of this role will be to set appointments for the road reps to meet prospective new clients.

    Responsibilities
    Make outbound calls to prospective new clients
    Qualify and develop leads
    Set appointments for reps
    Maintain an accurate and up to date database

    Experience
    Passion for sales
    Previous experience in an outbound sales role
    Fun and energetic personality

    Apply online to be considered. Please note that only shortlisted applications will be contacted for interview.