Home  Call Centre and Customer Service Jobs
  • Location: Sydney
    Job Type : Contract
    Date: Monday, 14 August 2017

    Manpower are currently recruiting for a customer service professional for the Japan Maintenance team in a call centre environment at a large Financial Services company based in the Sydney CBD.

    In this exciting position you will be responsible for managing and processing corporate applications and maintenance for clients and card members within the Japanese maintenance team. This position will commence ASAP for a period of 6 months full time on a rotating Monday to Friday Roster.


    Your duties will include:
    * Liaising with internal teams to obtain missing information and performing appropriate checks against incoming corporate applications making sure the company meets its regulatory, fraud, risk, AML and due diligence requirements
    * Managing the end to end journey of applications
    * Managing business partners in regards to incomplete or erroneous applications
    * Documenting necessary account and application information and offering solutions to benefit the customers
    * Maintaining acceptable performance standards including effective and efficiency


    To be eligible for these positions you will need:
    * Fluent in both Japanese (written and oral) and English
    * Background in the financial services sector
    * Flexible working hours
    * Understanding of requirements servicing corporate clients based in Japan
    * Excellent time management skills
    * Strong team player with the ability to work in a team of 8
    * Ability to use and navigate MS office, specifically MS Word and MS Excel
    * Reliable and diligent manner
    Full Australian Work Rights - Citizens and PR accepted
    * Able to commit for a period of 6 months

    If you feel this opportunity suits your current skills and experience, please click 'APPLY' now! Or contact Kristen Danielsson on Kristen.Danielsson@au.Manpower.com

  • Location: Sydney CBD
    Job Type : Contract
    Date: Tuesday, 01 August 2017

    Manpower are currently recruiting for temporary data entry/administration professionals with our client based in Sydney CBD working in the Financial Services Industry for a period of 5-6 months.


    In this exciting evolving role you will work within the foreign exchange business unit, supporting a high performing sales team of 30 + where you will be collecting information from prospective customers and processing into the clients CRM. The ideal candidate will be highly competent and confident in data entry in terms of quality and detail and have the aptitude to work effectively within a sales orientated environment. You must have high attention to detail with excellent communication skills where you will liaise with both internal operations and sales divisions. This is a very rewarding position where you will have an excellent level of exposure across the business.


    To be eligible for these positions you will need:
    *Professional and clear phone manner with excellent communication skills
    *Demonstrated experience in customer service roles
    *Ability to use and navigate MS office, specifically MS Word and MS Excel
    *Salesforce experience preferred but not mandatory
    *Ability to work in a high performing fast paced environment.
    *Reliable and diligent manner
    *Full Australian Work Rights


    If you feel this opportunity suits your current skills and experience, please click 'APPLY' now!

  • Location: Sydney CBD
    Job Type : Temporary
    Date: Tuesday, 25 July 2017

    Manpower are currently recruiting for temp Call Center Operators with our client based in Sydney CBD working in the Financial Services Industry.

    This is an inbound and outbound customer service position, dealing with existing customers and clientele.
    These are temping roles with a minimum duration of 4 - 6months and NO previous call center experience is required!

    To be eligible for these positions you will need:
    * Demonstrated experience a customer service roles.
    * Ability to use and navigate MS office, specifically MS Word and MS Excel
    * Excellent Written and Verbal communication skills
    * Full Australian Work Rights

    If you feel this opportunity suits your current skills and experience, please click 'APPLY' now!

  • Location: Inner Suburbs Brisbane
    Job Type : Permanent
    Date: Wednesday, 12 July 2017



    Ever wondered what it would be like to work in a multiple award-winning Contact Centre?



    Do you want to join an award-winning customer service operation experiencing exceptional growth, leading to long-term career opportunities?

    Are you looking to work in a call centre that lives and breathes customer service?

    Our client is looking for customer Service Agents who will be responsible for taking and actioning inbound telephone calls, customer bookings and queries, and providing excellent customer service to callers who are sending or receiving items all over the globe. You will also be offering additional services that will support the customer and enhance the customer experience. This is a strong service focused role where quality of customer interaction and WOWing the customer is the primary goal.







    We have multiple permanent positions available within the customer service department, located in Brisbane City working 38 hours per week on a roster basis Monday to Sunday. Commencement date is 14th of August 2017.

    The ideal person is vibrant, energetic and has a zest for giving the best customer journey. You will love being a part of this fun loving call centre that rewards those that give their all to their customers.

    To be considered for this role you need to meet the below criteria:

      Previous Customer Service experience and a genuine passion for service excellenceExceptional telephone mannerHigh attention to detailSound computer knowledgeVery reliable, with a can do attitudeProblem solving and decision making skillsNo planned leave in the next 6 months due to client workload and training

    What's in it for you?

      Full training - 6 weeks paid classroom based training with on the job coachingStarting salary of $50,425 pa + super+ bonuses and incentives + shift loadingsFun and vibrant working enviromentFlexible working conditionsPublic transport -Right next to the train station



    Please note we will only be accepting applications from people who have unlimited working rights in Australia. We are unable to accept applications from people on student or working holiday visas.

    If you meet all of the above criteria you will be required to attend an assessment centre in the Brisbane CBD on the 20th of July. You will also be required to complete a National Police check and an instant Drug and Alcohol test before commencment with our client.

    Apply now if you are ready to start a new career within a company that is leading the way in customer service!

    *Only suitable applicants will be contacted due to the high volume of applications*



  • Location: Gosford
    Job Type : Temporary
    Date: Monday, 26 June 2017

    Manpowergroup Australia are looking for an experienced Customer Service Operator to join our busy contact centre based in Gosford. Our contact centre supports Manpowers 60+ offices across Australia and New Zealand, offering our client a 24/7 customer service experience.

    The successful applicant will be expected to work a rotating roster with shifts starting as early as 4am and as late as 10pm at night. We are open all weekend and public holidays with the exception of Christmas Day. The roster is set 4 weeks in advance, so we would expect the applicant be available for all shifts.

    We are looking for someone with experience in:

      Strong inbound/outbound calling skills (no cold calling)Friendly helpful dispositionStrong Microsoft Office skills with intermediate and above excel skillsBe a fast learner - we use multiple internal applications and databasesClear communication skills

    Full training will be provided to the successful applicant. Only apply if you are available to work a rotating roster.

    If you have the experience and availability we are looking for, apply below.

    Only persons with the right to work in Australia will be considered for these roles.

  • Location: Parramatta
    Job Type : Temporary
    Date: Monday, 13 March 2017

    As a Credit Officer you will be responsible for managing the collection process for the Underwriting Department in line with company procedures. You will play an integral part of the team in managing the banking process, collection, and where instructed to assist the Credit Team Leader with the Credit Portfolio Management.

    Key Accountabilities: -
    * Manage and maintain an extensive credit portfolio
    * Initiate & maintain the referral process on all overdue debts to third parties
    * Action all claims excess invoices, monitor & follow up claims excess debts and compile claims recovery reports
    * Maintain refusal to renew policies and report accordingly to external authorities
    * Liaise with relevant personnel and solicitors on files requiring discussion and notify of any adjustments made to policies
    * Action all correspondence received in association with outstanding debt, and ensure any write off matters are escalated to management for approval
    * Monthly reporting of KPIs
    * Provide support to the Credit Team Leader and assist as instructed

    Key Competencies: -
    * Managing Objectives - able to establish and implement plans to ensure tasks and projects are successfully completed
    * Team Work - actively participate as a team player to ensure team objectives are achieved
    * Customer Service Orientation - ability to take ownership and responsibility for customer satisfaction by consistently meeting customer needs and expectations
    * Initiative - able to approach tasks proactively and identify areas for self-improvement and personal development
    * Willingness to learn - actively seek to understand and apply new job-related information
    * Motivation - maintain high levels of activity, energy and productivity
    * Working under pressure - maintain effective performance when under pressure to meet tight deadlines and timeframes and/or facing opposition from others
    * Attention to detail - able to apply careful consideration and great accuracy to detailed aspects of the role

    If your experience matches the above criteria and you are available immediately, please apply and submit your resume in word format.

    Should you wish to discuss the role in more detail, please contact Kat Daggers on 02 9263 8609 or email kat.daggers@au.manpowergroup.com.

    To be eligible to apply for this position you must have a valid Australian or New Zealand work visa.

    Only shortlisted candidates will be contacted.

  • Location: Parramatta
    Job Type : Temporary
    Date: Wednesday, 01 March 2017

    As a Credit Officer you will be responsible for managing the collection process for the Underwriting Department in line with company procedures. You will play an integral part of the team in managing the banking process, collection, and where instructed to assist the Credit Team Leader with the Credit Portfolio Management.

    Key Accountabilities: -
    * Manage and maintain an extensive credit portfolio
    * Initiate & maintain the referral process on all overdue debts to third parties
    * Action all claims excess invoices, monitor & follow up claims excess debts and compile claims recovery reports
    * Maintain refusal to renew policies and report accordingly to external authorities
    * Liaise with relevant personnel and solicitors on files requiring discussion and notify of any adjustments made to policies
    * Action all correspondence received in association with outstanding debt, and ensure any write off matters are escalated to management for approval
    * Monthly reporting of KPIs
    * Provide support to the Credit Team Leader and assist as instructed

    Key Competencies: -
    * Managing Objectives - able to establish and implement plans to ensure tasks and projects are successfully completed
    * Team Work - actively participate as a team player to ensure team objectives are achieved
    * Customer Service Orientation - ability to take ownership and responsibility for customer satisfaction by consistently meeting customer needs and expectations
    * Initiative - able to approach tasks proactively and identify areas for self-improvement and personal development
    * Willingness to learn - actively seek to understand and apply new job-related information
    * Motivation - maintain high levels of activity, energy and productivity
    * Working under pressure - maintain effective performance when under pressure to meet tight deadlines and timeframes and/or facing opposition from others
    * Attention to detail - able to apply careful consideration and great accuracy to detailed aspects of the role

    If your experience matches the above criteria and you are available immediately, please apply and submit your resume in word format.

    Should you wish to discuss the role in more detail, please contact Kat Daggers on 02 9263 8609 or email kat.daggers@au.manpowergroup.com.

    To be eligible to apply for this position you must have a valid Australian or New Zealand work visa.

    Only shortlisted candidates will be contacted.

  • Location: Parramatta
    Job Type : Temporary
    Date: Thursday, 09 February 2017

    As a Credit Officer you will be responsible for managing the collection process for the Underwriting Department in line with company procedures. You will play an integral part of the team in managing the banking process, collection, and where instructed to assist the Credit Team Leader with the Credit Portfolio Management.

    Key Accountabilities: -
    * Manage and maintain an extensive credit portfolio
    * Initiate & maintain the referral process on all overdue debts to third parties
    * Action all claims excess invoices, monitor & follow up claims excess debts and compile claims recovery reports
    * Maintain refusal to renew policies and report accordingly to external authorities
    * Liaise with relevant personnel and solicitors on files requiring discussion and notify of any adjustments made to policies
    * Action all correspondence received in association with outstanding debt, and ensure any write off matters are escalated to management for approval
    * Monthly reporting of KPIs
    * Provide support to the Credit Team Leader and assist as instructed

    Key Competencies: -
    * Managing Objectives - able to establish and implement plans to ensure tasks and projects are successfully completed
    * Team Work - actively participate as a team player to ensure team objectives are achieved
    * Customer Service Orientation - ability to take ownership and responsibility for customer satisfaction by consistently meeting customer needs and expectations
    * Initiative - able to approach tasks proactively and identify areas for self-improvement and personal development
    * Willingness to learn - actively seek to understand and apply new job-related information
    * Motivation - maintain high levels of activity, energy and productivity
    * Working under pressure - maintain effective performance when under pressure to meet tight deadlines and timeframes and/or facing opposition from others
    * Attention to detail - able to apply careful consideration and great accuracy to detailed aspects of the role

    If your experience matches the above criteria and you are available immediately, please apply and submit your resume in word format.

    Should you wish to discuss the role in more detail, please contact Kat Daggers on 02 9263 8609 or email kat.daggers@au.manpowergroup.com.

    To be eligible to apply for this position you must have a valid Australian or New Zealand work visa.

    Only shortlisted candidates will be contacted.

  • Location: Parramatta
    Job Type : Temporary
    Date: Sunday, 05 February 2017

    As a Credit Officer you will be responsible for managing the collection process for the Underwriting Department in line with company procedures. You will play an integral part of the team in managing the banking process, collection, and where instructed to assist the Credit Team Leader with the Credit Portfolio Management.

    Key Accountabilities: -
    * Manage and maintain an extensive credit portfolio
    * Initiate & maintain the referral process on all overdue debts to third parties
    * Action all claims excess invoices, monitor & follow up claims excess debts and compile claims recovery reports
    * Maintain refusal to renew policies and report accordingly to external authorities
    * Liaise with relevant personnel and solicitors on files requiring discussion and notify of any adjustments made to policies
    * Action all correspondence received in association with outstanding debt, and ensure any write off matters are escalated to management for approval
    * Monthly reporting of KPIs
    * Provide support to the Credit Team Leader and assist as instructed

    Key Competencies: -
    * Managing Objectives - able to establish and implement plans to ensure tasks and projects are successfully completed
    * Team Work - actively participate as a team player to ensure team objectives are achieved
    * Customer Service Orientation - ability to take ownership and responsibility for customer satisfaction by consistently meeting customer needs and expectations
    * Initiative - able to approach tasks proactively and identify areas for self-improvement and personal development
    * Willingness to learn - actively seek to understand and apply new job-related information
    * Motivation - maintain high levels of activity, energy and productivity
    * Working under pressure - maintain effective performance when under pressure to meet tight deadlines and timeframes and/or facing opposition from others
    * Attention to detail - able to apply careful consideration and great accuracy to detailed aspects of the role

    If your experience matches the above criteria and you are available immediately, please apply and submit your resume in word format.

    Should you wish to discuss the role in more detail, please contact Kat Daggers on 02 9263 8609 or email kat.daggers@au.manpowergroup.com.

    To be eligible to apply for this position you must have a valid Australian or New Zealand work visa.

    Only shortlisted candidates will be contacted.

  • Location: Arndell Park
    Job Type : Contract
    Date: Tuesday, 24 January 2017


    Company
    Well established Environmental organisation with a presence all across Australia. Due to continuous growth they are looking to bring on three experienced Outbound Sales Executives/Appointment Setters to help drive them forward.

    Role
    Reporting to the Team Leader, the core focus of this role will be to set appointments for the road reps to meet prospective new clients.

    Responsibilities
    Make outbound calls to prospective new clients
    Qualify and develop leads
    Set appointments for reps
    Maintain an accurate and up to date database

    Experience
    Passion for sales
    Previous experience in an outbound sales role
    Fun and energetic personality

    Apply online to be considered. Please note that only shortlisted applications will be contacted for interview.