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  • Location: Sydney CBD
    Job Type : Temporary
    Date: Thursday, 12 January 2017

    If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then this position may be an ideal fit for you.

    As Customer Service representative, you will be responsible for evaluating and analysing account information of the client and recommending tailored solutions, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with the products and services.


    What would you do every day as a Customer Service Representative?

      Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy.Grow and nurture customer relationships on every interaction that results in measurable Customer value.Document necessary account information and offer custom solutions that benefit the customer.Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.

    Qualifications:

      Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.Creative problem-solving, eager to find customized solutions and able to work under pressure.Flexibility to task assigned from time to time.Can start ASAP.


    If this sounds like you, send your resume in word format to:
    carlo.santos@au.manpower.com

    To be eligible to apply for this position you must have an appropriate
    Australian or New Zealand work visa.
    Working Holiday Visa holders are encouraged to apply.
    Only shortlisted candidates will be contacted.
    APPLY NOW!

  • Location: Laverton
    Job Type : Permanent
    Date: Wednesday, 04 January 2017

    This role is a temp position and it is preferred that you possess prior experience within administrative environment. We are seeking an outstanding individual that is not only skilled but is energetic and is able to provide exceptional service to each individual they engage with.

    There is the potential opportunity for the right candidate that this role will turn into a permanent position.

    Hours of work will be Monday to Friday 8.30am - 5.00pm, with some flexibility to complete additional hours where required.

    In addition to the above, your key responsibilities of this role are:

    * Pro-active contact your client portfolio and chase up quotes
    * Taking orders and key accurately in system
    * Build customer relationships and make a record of the account information
    * Internal point of contact for finance and distribution departments
    * Maintain the CRM database
    * Working well together in a team with your own responsibilities.

    To be successful in this role you will possess:

    * Minimum 2 years' experience in a similar role
    * Relevant customer service and sale order processing experience
    * Exceptional telephone manner and sound communication skills
    * Intermediate Microsoft Office skills
    * Numerical and Reasoning Skills
    * Ability to prioritize and multitask
    * Initiative and sound problem solving skills
    * A keen eye for detail
    * Be flexible with a positive attitude
    * Fulltime available for 38 hours between 09.00am and 5.30pm

    If you feel you meet the above criteria then please use the link below to apply!

  • Location: Eastern Suburbs Sydney
    Job Type : Permanent
    Date: Monday, 12 December 2016

    The Company

    Reputable community services organisation based in the City CBD has an urgent requirement for a experienced Customer Service Officer who has exposure and experience with Accounts Receivable/Payable or Payroll to join their Customer Service / Accounts team on a temporary ongoing basis.


    The Role

    Reporting to the Team Leader of this large and busy team your responsibilities will include

      Answering high volume inbound phone calls and assisting with general, account and service enquireisRespond and resolve to general enquiriesEscalate any enquires to the suitable departmentProvide friendly service to new and excisting customersProcessing refund and finalizing refunds

    About you:

      12 months customer service experience in a similar team based high volume revenue roleFast and accurate processing skillsEffective communication skills both written and verbalAustralian citizen or permanent resident



    For more information please contact Stuart Munro on 02 9263 8634, otherwise press APPLY NOW!!