Home  Call Centre and Customer Service Jobs
  • Location: Parramatta
    Job Type : Temporary
    Date: Monday, 13 March 2017

    As a Credit Officer you will be responsible for managing the collection process for the Underwriting Department in line with company procedures. You will play an integral part of the team in managing the banking process, collection, and where instructed to assist the Credit Team Leader with the Credit Portfolio Management.

    Key Accountabilities: -
    * Manage and maintain an extensive credit portfolio
    * Initiate & maintain the referral process on all overdue debts to third parties
    * Action all claims excess invoices, monitor & follow up claims excess debts and compile claims recovery reports
    * Maintain refusal to renew policies and report accordingly to external authorities
    * Liaise with relevant personnel and solicitors on files requiring discussion and notify of any adjustments made to policies
    * Action all correspondence received in association with outstanding debt, and ensure any write off matters are escalated to management for approval
    * Monthly reporting of KPIs
    * Provide support to the Credit Team Leader and assist as instructed

    Key Competencies: -
    * Managing Objectives - able to establish and implement plans to ensure tasks and projects are successfully completed
    * Team Work - actively participate as a team player to ensure team objectives are achieved
    * Customer Service Orientation - ability to take ownership and responsibility for customer satisfaction by consistently meeting customer needs and expectations
    * Initiative - able to approach tasks proactively and identify areas for self-improvement and personal development
    * Willingness to learn - actively seek to understand and apply new job-related information
    * Motivation - maintain high levels of activity, energy and productivity
    * Working under pressure - maintain effective performance when under pressure to meet tight deadlines and timeframes and/or facing opposition from others
    * Attention to detail - able to apply careful consideration and great accuracy to detailed aspects of the role

    If your experience matches the above criteria and you are available immediately, please apply and submit your resume in word format.

    Should you wish to discuss the role in more detail, please contact Kat Daggers on 02 9263 8609 or email kat.daggers@au.manpowergroup.com.

    To be eligible to apply for this position you must have a valid Australian or New Zealand work visa.

    Only shortlisted candidates will be contacted.

  • Location: Inner Suburbs Brisbane
    Job Type : Permanent
    Date: Monday, 13 March 2017

    Manpower are on the look out for customer service focused people who love the tech world! If you are up on all the latest gadgets and software and have a flare for customer satisfaction then we want to hear from you.

    We have permanent opportunities in the Brisbane CBD area and require operators to provide technical and customer service support over the phone.

    You will be required to work on a rotating 7 day a week roster and will be rewarded for your hard work with monthly bonuses and prizes. The base pay rate is $19.83p/hr plus shift and weekend penalties.

    To be considered you must:

      Previous experience in Customer Service and/or administration rolesTechnical Support Experience highly regardedAbility to work in a fast paced and challenging environmentAble to work with a flexible basisAble to work days, evenings, weekends and public holidays if requiredReliable and PunctualHappy to travel into the CBD each dayFast Learner, good with computers and able to pick up new systems quickly and efficiently

    If you fit the above then please apply online NOW. Please note you will be required to complete online testing and attend an assessment centre at the specified times.

    Please note only suitable applicants will be contacted.

  • Location: Sydney CBD
    Job Type : Temporary
    Date: Thursday, 09 March 2017

    TRAVELLERS WANTED FOR URGENT CUSTOMER SERVICE ROLES!

    If you are a good listener, great at interacting with people and happy to help others…

    THIS IS THE ROLE FOR YOU!

    You will be: -
    * Dealing with existing customers and queries over the phone
    * Advising customers of relevant campaigns happening within the brand

    What we're looking for: -
    * Inbound/Outbound Call Centre experience
    * 'Happy to help' attitude
    * Flexible to start beginning of April and available for the next 6 months

    What's in it for you: -
    * Fun and interactive culture
    * Multiple positions available
    * Competitive rates and overtime opportunities

    If you love a team environment and you are available for work immediately, please apply directly and send your resume in word format.

    To be eligible to apply for this position you must have a valid Australian or New Zealand work visa.

    Only shortlisted candidates will be contacted.

  • Location: Parramatta
    Job Type : Temporary
    Date: Wednesday, 01 March 2017

    As a Credit Officer you will be responsible for managing the collection process for the Underwriting Department in line with company procedures. You will play an integral part of the team in managing the banking process, collection, and where instructed to assist the Credit Team Leader with the Credit Portfolio Management.

    Key Accountabilities: -
    * Manage and maintain an extensive credit portfolio
    * Initiate & maintain the referral process on all overdue debts to third parties
    * Action all claims excess invoices, monitor & follow up claims excess debts and compile claims recovery reports
    * Maintain refusal to renew policies and report accordingly to external authorities
    * Liaise with relevant personnel and solicitors on files requiring discussion and notify of any adjustments made to policies
    * Action all correspondence received in association with outstanding debt, and ensure any write off matters are escalated to management for approval
    * Monthly reporting of KPIs
    * Provide support to the Credit Team Leader and assist as instructed

    Key Competencies: -
    * Managing Objectives - able to establish and implement plans to ensure tasks and projects are successfully completed
    * Team Work - actively participate as a team player to ensure team objectives are achieved
    * Customer Service Orientation - ability to take ownership and responsibility for customer satisfaction by consistently meeting customer needs and expectations
    * Initiative - able to approach tasks proactively and identify areas for self-improvement and personal development
    * Willingness to learn - actively seek to understand and apply new job-related information
    * Motivation - maintain high levels of activity, energy and productivity
    * Working under pressure - maintain effective performance when under pressure to meet tight deadlines and timeframes and/or facing opposition from others
    * Attention to detail - able to apply careful consideration and great accuracy to detailed aspects of the role

    If your experience matches the above criteria and you are available immediately, please apply and submit your resume in word format.

    Should you wish to discuss the role in more detail, please contact Kat Daggers on 02 9263 8609 or email kat.daggers@au.manpowergroup.com.

    To be eligible to apply for this position you must have a valid Australian or New Zealand work visa.

    Only shortlisted candidates will be contacted.

  • Location: Parramatta
    Job Type : Temporary
    Date: Thursday, 09 February 2017

    As a Credit Officer you will be responsible for managing the collection process for the Underwriting Department in line with company procedures. You will play an integral part of the team in managing the banking process, collection, and where instructed to assist the Credit Team Leader with the Credit Portfolio Management.

    Key Accountabilities: -
    * Manage and maintain an extensive credit portfolio
    * Initiate & maintain the referral process on all overdue debts to third parties
    * Action all claims excess invoices, monitor & follow up claims excess debts and compile claims recovery reports
    * Maintain refusal to renew policies and report accordingly to external authorities
    * Liaise with relevant personnel and solicitors on files requiring discussion and notify of any adjustments made to policies
    * Action all correspondence received in association with outstanding debt, and ensure any write off matters are escalated to management for approval
    * Monthly reporting of KPIs
    * Provide support to the Credit Team Leader and assist as instructed

    Key Competencies: -
    * Managing Objectives - able to establish and implement plans to ensure tasks and projects are successfully completed
    * Team Work - actively participate as a team player to ensure team objectives are achieved
    * Customer Service Orientation - ability to take ownership and responsibility for customer satisfaction by consistently meeting customer needs and expectations
    * Initiative - able to approach tasks proactively and identify areas for self-improvement and personal development
    * Willingness to learn - actively seek to understand and apply new job-related information
    * Motivation - maintain high levels of activity, energy and productivity
    * Working under pressure - maintain effective performance when under pressure to meet tight deadlines and timeframes and/or facing opposition from others
    * Attention to detail - able to apply careful consideration and great accuracy to detailed aspects of the role

    If your experience matches the above criteria and you are available immediately, please apply and submit your resume in word format.

    Should you wish to discuss the role in more detail, please contact Kat Daggers on 02 9263 8609 or email kat.daggers@au.manpowergroup.com.

    To be eligible to apply for this position you must have a valid Australian or New Zealand work visa.

    Only shortlisted candidates will be contacted.

  • Location: Parramatta
    Job Type : Temporary
    Date: Sunday, 05 February 2017

    As a Credit Officer you will be responsible for managing the collection process for the Underwriting Department in line with company procedures. You will play an integral part of the team in managing the banking process, collection, and where instructed to assist the Credit Team Leader with the Credit Portfolio Management.

    Key Accountabilities: -
    * Manage and maintain an extensive credit portfolio
    * Initiate & maintain the referral process on all overdue debts to third parties
    * Action all claims excess invoices, monitor & follow up claims excess debts and compile claims recovery reports
    * Maintain refusal to renew policies and report accordingly to external authorities
    * Liaise with relevant personnel and solicitors on files requiring discussion and notify of any adjustments made to policies
    * Action all correspondence received in association with outstanding debt, and ensure any write off matters are escalated to management for approval
    * Monthly reporting of KPIs
    * Provide support to the Credit Team Leader and assist as instructed

    Key Competencies: -
    * Managing Objectives - able to establish and implement plans to ensure tasks and projects are successfully completed
    * Team Work - actively participate as a team player to ensure team objectives are achieved
    * Customer Service Orientation - ability to take ownership and responsibility for customer satisfaction by consistently meeting customer needs and expectations
    * Initiative - able to approach tasks proactively and identify areas for self-improvement and personal development
    * Willingness to learn - actively seek to understand and apply new job-related information
    * Motivation - maintain high levels of activity, energy and productivity
    * Working under pressure - maintain effective performance when under pressure to meet tight deadlines and timeframes and/or facing opposition from others
    * Attention to detail - able to apply careful consideration and great accuracy to detailed aspects of the role

    If your experience matches the above criteria and you are available immediately, please apply and submit your resume in word format.

    Should you wish to discuss the role in more detail, please contact Kat Daggers on 02 9263 8609 or email kat.daggers@au.manpowergroup.com.

    To be eligible to apply for this position you must have a valid Australian or New Zealand work visa.

    Only shortlisted candidates will be contacted.

  • Location: Arndell Park
    Job Type : Contract
    Date: Tuesday, 24 January 2017


    Company
    Well established Environmental organisation with a presence all across Australia. Due to continuous growth they are looking to bring on three experienced Outbound Sales Executives/Appointment Setters to help drive them forward.

    Role
    Reporting to the Team Leader, the core focus of this role will be to set appointments for the road reps to meet prospective new clients.

    Responsibilities
    Make outbound calls to prospective new clients
    Qualify and develop leads
    Set appointments for reps
    Maintain an accurate and up to date database

    Experience
    Passion for sales
    Previous experience in an outbound sales role
    Fun and energetic personality

    Apply online to be considered. Please note that only shortlisted applications will be contacted for interview.

  • Location: Sydney CBD
    Job Type : Temporary
    Date: Thursday, 12 January 2017

    If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then this position may be an ideal fit for you.

    As Customer Service representative, you will be responsible for evaluating and analysing account information of the client and recommending tailored solutions, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with the products and services.


    What would you do every day as a Customer Service Representative?

      Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy.Grow and nurture customer relationships on every interaction that results in measurable Customer value.Document necessary account information and offer custom solutions that benefit the customer.Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.

    Qualifications:

      Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.Creative problem-solving, eager to find customized solutions and able to work under pressure.Flexibility to task assigned from time to time.Can start ASAP.


    If this sounds like you, send your resume in word format to:
    carlo.santos@au.manpower.com

    To be eligible to apply for this position you must have an appropriate
    Australian or New Zealand work visa.
    Working Holiday Visa holders are encouraged to apply.
    Only shortlisted candidates will be contacted.
    APPLY NOW!

  • Location: Eastern Suburbs Sydney
    Job Type : Permanent
    Date: Monday, 12 December 2016

    The Company

    Reputable community services organisation based in the City CBD has an urgent requirement for a experienced Customer Service Officer who has exposure and experience with Accounts Receivable/Payable or Payroll to join their Customer Service / Accounts team on a temporary ongoing basis.


    The Role

    Reporting to the Team Leader of this large and busy team your responsibilities will include

      Answering high volume inbound phone calls and assisting with general, account and service enquireisRespond and resolve to general enquiriesEscalate any enquires to the suitable departmentProvide friendly service to new and excisting customersProcessing refund and finalizing refunds

    About you:

      12 months customer service experience in a similar team based high volume revenue roleFast and accurate processing skillsEffective communication skills both written and verbalAustralian citizen or permanent resident



    For more information please contact Stuart Munro on 02 9263 8634, otherwise press APPLY NOW!!