What is the Business Professional Industry?
The business professional industry—often referred to as the professional, scientific, and technical services sector—includes businesses built on specialised knowledge and expertise. Think of firms where the core service is expert advice or intellectual problem-solving rather than selling physical goods.
In Australia, this includes everything from boutique consulting agencies to global law firms and tech service providers. These businesses support others by providing critical thinking, strategy, legal advice, or data-driven insights.
Explore how we support professionals in this field.
What Are the Defining Features of the Professional Services Sector?
Here’s what makes this industry stand out:
Intangible Expertise
Rather than offering a tangible product, these firms deliver value through human capital—knowledge, analysis, and decision-making.
Highly Trained Workforce
Whether it’s a CPA, a registered architect, or a data scientist, success in this sector depends on well-educated, credentialed professionals.
Custom, Project-Based Work
Projects are tailored to client needs, with clearly defined scopes and outcomes. For instance, an HR consultant might design a change management strategy for one client and a talent acquisition pipeline for another.
Client-Centric Mindset
Success often hinges on long-term relationships, trust, and a deep understanding of the client’s business environment.
What Careers Are Included in the Business Professional and Professional Services Industry?
The business professional industry encompasses a diverse range of roles that provide support, expertise, and strategic services across multiple sectors. These include both high-skilled professional roles and essential administrative and operational positions.
Financial & Accounting Services
Accountants, auditors, tax advisors, financial planners, and forensic accountants.
Legal & Compliance
Lawyers, legal consultants, paralegals, compliance officers, and contract specialists.
Management Consulting & Business Strategy
Management consultants, business analysts, strategy advisors, and organisational development specialists.
IT & Digital Services
IT consultants, software developers, data analysts, cloud engineers, and cybersecurity specialists.
Architecture, Engineering & Technical Design
Architects, engineers, surveyors, town planners, and sustainability consultants.
Marketing, Advertising & Communications
Marketing strategists, advertising consultants, public relations professionals, and digital content managers.
Administrative & Operational Support
Office managers, executive assistants, receptionists, data entry operators, administration assistants, and team coordinators.
Other Professional Services
Real estate agents, travel consultants, recruitment specialists, and project administrators.
At Manpower, we specialise in sourcing high-quality candidates for these roles. Our tailored workforce solutions and ongoing candidate screening processes ensure fast, reliable placements that meet your business needs.
What Is the Industrial Industry?
The industrial industry includes businesses involved in the manufacturing, production, processing, assembly, warehousing and transportation of goods. It plays a key role in transforming raw materials into finished or semi-finished products, many of which are used to support other industries.
This sector spans a wide range of fields—from construction and heavy machinery to logistics, electrical equipment, and transport manufacturing. While industrial businesses don't typically serve end consumers directly, they are essential to keeping the broader economy moving.
What Are the Key Characteristics of the Industrial Sector?
The industrial sector is defined by several core features:
Manufacturing & Processing
At its core, the sector focuses on transforming inputs—such as metal, chemicals, or textiles—into usable products, parts, or materials.
Capital Goods Production
A large share of industrial output includes machinery and tools that power other industries (e.g., mining, agriculture, energy).
Warehousing, Transport & Logistics
This segment ensures the seamless movement and storage of goods, linking manufacturers to markets through efficient inventory management, freight handling, and distribution networks.
Business-to-Business Support
Industrial firms typically serve other businesses, offering the goods and technical services that underpin large-scale operations.
What Industries Are Included in the Industrial Sector?
The industrial industry encompasses a wide array of sectors:
Manufacturing & Production
Covers the transformation of raw materials into finished goods across sectors like electronics, plastics, and metalwork. Common roles include Forklift Operator, Machine Operator, Production Worker, Process Worker, Assembler, Pick Packer, Warehouse Manager, and Inventory Controller.
Construction & Infrastructure
Involves residential, commercial, and civil construction projects, as well as large-scale infrastructure development.
Machinery & Engineering
Focuses on designing, producing, and servicing mechanical, industrial, and electrical equipment.
Electrical & Transport Equipment
Includes manufacturing of electrical systems, vehicles, aircraft, and transport components.
Chemical & Metal Processing
Covers chemical production, metal refining, and the creation of industrial materials.
Textiles, Clothing, Leather & Footwear
Involves the manufacturing and processing of garments, footwear, and related goods.
Commercial & Industrial Services
Encompasses logistics, warehousing, engineering support, equipment maintenance, and field services.
Warehousing, Transport & Logistics
Supports the movement, storage, and distribution of goods across supply chains. Roles span from Truck Drivers and Freight Handlers to Logistics Coordinators, Supply Chain Analysts, and Storepersons.
At Manpower, we specialise in sourcing candidates for critical roles across manufacturing, production, and logistics. With deep experience across both light and heavy industry, we understand the skills, certifications, and attributes required for success in this environment.
Thanks to our continual screening process, we maintain a pool of job-ready candidates equipped with technical skills, physical endurance, and strong teamwork—all essential for industrial work environments.
Explore our industrial recruitment solutions.
What Is Customer Service?
Customer service refers to the support provided to customers before, during, and after they use a product or service. It includes resolving issues, answering inquiries, and delivering a positive experience across channels such as phone, email, live chat, and social media. Great customer service strengthens customer satisfaction, retention, and brand reputation.
What Are the Core Aspects of Customer Service?
Support and Assistance: Handling customer inquiries and resolving issues.
Pre- and Post-Sale Engagement: Guiding customers through purchasing decisions and after-sales support.
Multi-Channel Delivery: Across phone, chat, email, and social platforms.
Personalised Interaction: Adapting to each customer’s needs.
Problem Solving: Offering fast, effective, and empathetic resolutions.
Relationship Building: Fostering loyalty through trust and communication.
Why Is Customer Service Important?
Increases customer satisfaction and brand loyalty
Encourages repeat business and reduces churn
Builds a positive brand image through consistent, high-quality support
Drives business growth via word-of-mouth and retention
Acts as a competitive advantage, especially in service-driven markets
What Customer Service Roles Does Manpower Recruit For?
At Manpower, we recruit for a wide range of customer service and contact centre roles, including:
Customer Service Representative
Call Centre Representative
Call Centre / Customer Service Manager
Case Manager
Our candidates are pre-screened for communication skills, emotional intelligence, and adaptability. Whether you need a high-volume team or specialist staff, we provide fast, tailored hiring solutions backed by our deep experience in customer-facing roles.
Discover our customer service recruitment services.
What Is Defence and Aerospace Industry?
The Defence and Aerospace sector refers to the highly specialised, security-sensitive industries that play a critical role in national capability, advanced technology development, and sovereign resilience.
These industries demand a workforce with specific skills, clearances, and a strong understanding of defence protocols and culture. Recruitment in this space requires more than just access to talent—it requires deep industry insight.
How Does Manpower Support the Defence and Aerospace Sector?
Manpower is one of Australia’s most experienced recruiters in the Defence and Aerospace sector.
Our recruitment expertise spans the ADF, the Department of Defence, and major industry contractors, including those supporting AUKUS-aligned projects.
Our strength lies in understanding the complex skills, security requirements, and cultural fit essential for success in defence environments. We specialise in identifying passive candidates, meeting sovereign talent demands, and filling hard-to-recruit technical and leadership roles.
What Roles Do We Hire for in Defence and Aerospace?
We recruit across both civilian and defence-aligned roles, including:
Administration Officer
Engineer (Mechanical, Aerospace, Systems)
Information Technology (IT) Specialist
Cyber Security Specialist
Project Manager
Program Manager
Talent Augmentation Specialist
Project Recruiter
Our team’s networks, screening processes, and sector knowledge enable us to respond quickly and accurately to specialised workforce needs, across contract, permanent, and project-based hiring.
Learn more about our defence and aerospace recruitment services