TCS Admin - Canberra

Location Canberra
Discipline Government
Job reference 172440
Salary Up to AU$40 per hour + Plus Superannuation

About the Role:

As one of the TCS Administration Support officers you will be responsible for delivering coaching and administrative support services to ADF members in the process of leaving the ADF.

This position provides clerical and administrative support to the TCS team and the members they support. It plays a key role in successfully transitioning medical, voluntary and involuntary Defence members.

The position will require a high-level of administration responsibility to action a group inbox, be a key point of contact for Defence members looking to transition, provide guidance on the process for transitioning members and informing the Transition Coaches on check in updates and scheduling arrangements on Defence transition applications.

Key Responsibilities:

In this position you will be required to provide administration, customer service and data support to the Australian Defence Force Transition Program.

Responsibilities will include but are not limited to:

  • Monitor and maintain the group inbox, responding to enquiries
  • Maintain a register of enquiries and action to be taken
  • Provide general advice and guidance for simple enquiries and refer more complex enquires, as appropriate
  • Calendar management
  • Defence Member follow up calls and scheduling
  • Monthly Member check in phone calls.
  • Manage and maintain accurate records utilising the Changepoint records keeping system and in line with Defence records management policy and procedures
  • Help maintain specific program data bases and tracking documents.
  • Build and sustain relationships with team members and stakeholders
  • General administrative assistance

Required Skills and Experience:

Applicants MUST hold or have the ability to maintain a baseline clearance and be an Australian Citizen

  • High-level administration skills including attention to detail
  • Demonstrated strong personnel / people focused experience
  • High level customer service skills
  • Strong initiative and prioritisation skills
  • A proven ability to effectively communicate in writing and verbally, both in person and using digital platforms
  • Ability to consistently execute on daily responsibilities with minimal oversight
  • Flexibility and capacity to provide support wherever required in an environment where there is a high workload.
  • Previous experience working within Government department highly regarded
  • Highly organized with the ability to multitask in a fast-paced environment
  • Flexibility and capacity to provide support wherever required in an environment where there is a high workload.
  • Previous experience working within Government department highly regarded
  • Ability to utilise a range of IT systems


Defence Joint Transition Authority (JTA) Transition Coaching and Support (TCS) offers a broad range of programs and services to help Commanders, Australian Defence Force members and their families manage the military way of life. TCS supports Defence families' self-reliance and increases the capacity of the wider community to support the needs of Defence families.

Australian Defence Force (ADF) TCS provides administrative support to all permanent ADF members separating from the military or transferring to the reserve force.

Please note, due to a high volume of applications, shortlisted applicants will be contacted only.

How to apply

If your skills and experience match the above criteria, please click the "Apply Now" button. Questions can also be directed to Linda or Katie at ManpowerGroup on 02 9263 8690

Senior Manager Manpower
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