Business Operations Analyst

Location Sydney
Discipline Corporate Services
Job reference 163801
Salary Negotiable


Our client is one of fastest growing cloud-based software company and has proudly won the 'Best Places to Work' award multiple times in a row. They help businesses deliver exceptional customer experiences through their integrated customer relationship management platform.

The opportunity:

This is a 6-month contract role.

The candidate will need to be a self-starter, detail-oriented, flexible in a fast-paced work environment and committed to support in various areas of our client's Services Operations team in APAC/Japan. Our client would like someone who excels working in a fast-paced environment with a rapidly growing team and constant change.

Primary responsibilities:

  • Provide administrative and operational support to ensure smooth running of operations
  • Support documentation and data accuracy activities
  • Maintain accurate and up to date Supplier contracts (work orders)
  • Support PO budget tracking
  • Support Supplier invoice approval & reconciliation processes
  • Support the billings and credit processes
  • Support new Sub-Contractor onboarding process and enablement
  • Resourcing management support
  • Provide internal opportunity management support to Services Sales
  • Collaborate with cross-functional teams
  • Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, and formulate creative solutions or workarounds based on that analysis.
  • Participate in new process development and process improvement projects, and other ad hoc projects.
  • Share best practices with and provide cross-training for peers, team members and outside business units to improve the quality and efficiency of support and contribute to the knowledge base.
  • Apply knowledge, skills and judgement to make moderately difficult decisions and resolve issues.

About You:

  • Proven experience in opportunity management or sales operations and support experience.
  • Advanced proficiency in Microsoft Excel
  • Strong analytical and finance reporting skills
  • Previous experience working within a Tech environment (highly regarded)
  • Demonstrated participation in process improvement initiatives and/or project management experience.
  • Excels in a fast-growing/fast-paced environment, delivering accuracy while managing to deadlines where adaptability is imperative.
  • Excellent interpersonal skills (both written and verbal)
  • Strategic and quick thinker
  • Ability to understand broader business and financial issues
  • Excellent multitasking skills
  • Strong investigative mindset and problem-solving abilities.
  • Thrives working under pressure
  • Team player and can work independently
  • Strong attention to detail
  • Experience and working knowledge with MS Office and Google Apps for Work productivity tools.

To submit your application, please select Apply Now and submit your CV in MS Word format or reach out to me directly for a confidential discussion.

Please note: only shortlisted candidates will be contacted.

Krisha Parashar

Associate Consultant

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