About Our Client

Our client is a well-known medical device company located in North Sydney. As a result of their significant growth and expansion they are currently recruiting a Customer Service Logistics Manager to join their business.

About the Role

Reporting to the Business Manager your responsibilities include

• Being an active, hands-on team member
• Ensuring KPI's are met resulting in exceptional customer service and revenue is recognised in a timely and accurate manner accordingly.
• Management of distributors and development of support systems to ensure continued high levels of customer satisfaction.
• Develop, implement and maintain a consignment stock system for interstate and appropriate intrastate hospitals. Work with other departments to ensure both distributor and customer requirements are met.
• Maintain a comprehensive, up to date knowledge of available products, processes and policies to ensure a prompt, efficient response to customer enquiries.
• Develop, implement and maintain SOP's, forms, document control and revisions in our Quality Management System.
• Management of logistic systems to ensure efficient, timely delivery of orders
• Working with team members to actively identify and implement process improvements.
• Ongoing training for team members
• Troubleshoot issues relating to sales, stock, consignment, invoices
• Managing all inventory, ensuring stock is rotated, minimising discard of expired stock. Making sure team members are allocating stock accordingly
• Management of all consignment stock and sites
• Manage complaints, ensuring all data is captured and resolved in a timely manner

Skills Required

• Minimum of 5 years' experience in a customer service manager role (required)
• Previous experience working in a Pharmaceutical/Medical device industry preferable
• Experience in inventory, supply chain, stock management would be good
• Ability to lead a group or team of employees in the achievement of organisational goals.
• Exceptional communication and leadership skills.
• Excellent organisational, planning and time management skills.
• Ability to multi-task, be proactive and successfully handle stressful situations
• Have a strong work ethic, be naturally hardworking, and can hit the ground running
• Strong computer skills are a must; e.g. Microsoft Suite, ERP systems, reporting

On Offer

This is a fantastic opportunity for the right person to work for a well-known Medical Device company where individuals can achieve their goals, both professionally and personally. Alongside attractive remuneration, there are excellent benefits and a supportive team.

For any further questions please feel free to call Rhea DSouza on 0455 409 667.

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