Customer Solutions Representative
Seeking Customer Service candidates for a leading global technology company's BPO based in Brisbane QLD.
- Handling customer enquiries and service requests.
- Meeting settlement deadlines.
- Manage the service requests of customers through different access channels.
- Manages multiple tasks or cases simultaneously with minimal supervision.
- Document examination with an eye for detail.
- Ensuring compliance with customer's Human Resources, legal, financial, ethics and government related policies, strategies and processes.
- Supports solution development team to ensure that the solution reflects the business requirements and needs.
- Manage priorities with the ability to influence people, manage change and develop business solutions
- Key Relationships - work closely with other peer CSR's to achieve seamless delivery for assigned client; and work with other parts of BPO, as required
Skills & Experience Preferred
- Experience within the banking/financial services sector preferred
- A proven track record either working in Data Entry, Settlements or as Documentation Officer (or similar)
- Excellent interpersonal communication skills with a strong customer focus and work ethic
- Excellent communication skills with the ability to build genuine relationships with clients
- Enthusiasm, confidence, energy and positivity.
If it sounds like you, please hit apply and submit your applications for the next step.
+61 478 546 545
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup
State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856