Customer Service / Helpdesk Officer

Location Melbourne
Discipline Project Services
Job reference 165005
Salary Negotiable

This State Government Department is looking for vibrant, energetic customer service representatives to be part of their team.

Your role will be to offer level 1 help desk support to customers by:

  • Collecting customer requests and data
  • Attending to customer phone calls
  • Responding to user emails
  • Conducting basic troubleshooting using to find out the level of support needed
  • Creating tickets for Level 2 support
  • Providing product information
  • Solving common problems

Experience in IT is not required but can be highly regarded. Looking for great verbal and written communication skills, and a positive energetic attitude!

Juan Carlos Marino Londono
Recruitment Specialist

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856