Intake officer

Location Newcastle
Discipline Corporate Services
Job reference 175102
Salary Negotiable

Position Purpose
Our client, a leading provider who is devoted to worker's wellbeing, require an intake officer for their Newcastle location. The intake officer will be the first point of contact for the Employee Assistance Program (EAP) clients, and to take down their information, allocate a counsellor and book in first appointments in this Part-Time position.


  • Answer incoming calls, complete the intake online and allocate to the relevant counsellor
  • Book appointments and follow up on appointments
  • Keep confidential records
  • Follow up with external providers
  • Maintain and update records
  • Other tasks as directed by the CEO

Desirable Qualifications:

  • Studying as a health professional, preferably mental health
  • Qualification in mental health; diploma in counselling
  • Customer service experience
  • ASIST or MHFA - these qualifications will be provided as part of a requirement of employment

About you:

  • Discrete, professional and diplomatic - able to maintain confidentiality
  • Highly organised
  • Takes pride in work initiating new systems and processes
  • People focused
  • Highly self-motivated, energetic professional
  • Results driven

How to Apply: If you are passionate about helping others and interested in this role, please "apply now"

Justin McKenzie
Account Manager

Let's Connect

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more -

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856