IT Service Desk Analyst

Location Newcastle, New South Wales
Discipline Information Technology
Job reference 107512
Salary Negotiable

Service Desk Analyst - Newcastle based - PR or Australian Citizens

Client - Global IT Business
Contract - 6 months to start with + extensions
Rate - $31/hour - $34/hour + super (This is not a senior role)
Open to working in shifts

  • Work within the ITIL framework for Incident, change and problem management out of a ticketing system.
  • Work in shifts pattern and flexible to work extra hours when required.
  • Take ownership of technical escalations and customer requests and work towards resolving them within the SLAs defined in the Statement of Work.
  • Perform BAU work and assist on projects where your skillset is suitable.
  • Provide support assistance on non-specialisation technologies.
  • Document procedures and environments.
  • Management and maintenance of the infrastructure across various clients
  • Be responsible for ensuring assigned jobs are completed within SLAs
  • Performing regular maintenance such as Windows patching, Firmware upgrades to hardware, Application upgrades, virtual server builds/upgrades/migrations.
  • On call work will be applicable depending on business need

You are -

  • A team player
  • TAFE Cert IV or Graduate Cert or higher in Network Systems and Administration
  • Experience gained through the major-related internship
  • Keen interest and willingness to grow within IT support
  • Attention to detail
  • Focus & right attitude
  • Open and willed to learn new technologies
  • Adaptable to changing environment
  • Able to solve problems and think creatively
  • A strong communicator, both written and verbal
  • An excellent listener to evaluate customer needs and translate into workable solutions
  • Open to work in roster shifts

If this is of interest, please respond to this advert supplying a CV in word format.

Jyoti Dua
Information Technology
Key Account Consultant
Let's Connect
https://www.linkedin.com/in/jyoti-dua-45a0478/
+ 61 2 9263 8644

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