Our client is a leading provider of pet cremation services in Australia with a national footprint.
This role contributes significantly to providing premium customer service by carrying out pet aftercare services in a professional and compassionate manner supporting the company's purpose in "Honouring a Lifetime of Unconditional Love".

Responsibilities:

Customer Service

• Assist in phone enquiries as required including liaising with clinics and/or customers to clarify order requirements

Preparations

• Washing and drying pets for viewings if needed
• Carrying out viewing cremations and gold and platinum cremations as required
• Managing the cool rooms and the pets on hold, liaising with the Client Care team to expedite pets to cremation within guidelines

Keepsakes

• Taking fur clippings from pets in accordance with client requirements
• Preparing pets for office viewings and cremations
• Taking clay paw prints of pets
• Taking ink paw prints on card ensuring quality, clear prints including trimming fur between claws and cutting claws as required
• Taking digital paw print photos, uploading to computer system and creating cards ensuring quality of print in preparation for delivery to client
• Place pet's ashes into urns, wooden boxes and finalise preparation of bags to be returned to clients
• Coordinate external product engraving as required ensuring quality control is maintained and aligned with marketed products
• Carry out accurate data entry and reporting via the Pet Tracker database

Stock Management

• Assisting with warehouse duties, including stock movements, seeing in deliveries and keeping the area neat and tidy

Requirements:

• Effective verbal and interpersonal skills
• Exceptional customer focus and service orientation
• Ability to effectively manage multiple tasks
• Maintain a positive attitude whilst under pressure

If this sounds like the role you've been looking for Apply Now.

Aboriginal and Torres Strait identified candidates are encouraged to apply.

Debbie Hewgill
Delivery Consultant

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856