Mortgage Care - Triage Officer
If you're looking for a career within Distribution and have an eye for detail this role will help you to develop the relevant skill sets to fulfil your potential. Mortgages & 3rd party broker proposition is a key contributor to our client's retail banking strategic framework in Australia.
We are currently seeking an ambitious individual to join this team in the role of Mortgage Triage Officer in our banking client's Mortgage Care Team.
The role is responsible for validating mortgage application completion prior to credit assessment to ensure a smooth and efficient decision process. Coupled with providing an outstanding customer experience to both the broker and proprietary base - supporting and assisting Relationship Managers/Brokers with home loan applications.
Responsibilities:
Validation of all incoming home loan applications and supporting documents (pre-credit assessment)
Complete customer pre-screening checks for broker introduced customers to ensure all required KYC, ID/V & support docs have been completed correctly prior to formal credit assessment
Meet broker, proprietary and customer expectations in terms of efficiency, accuracy, timeliness, professionalism, and warmth
Managing and resolving any broker & proprietary enquiries on pending home loan applications and meeting requests within set service legal agreements (SLAs)
Maintain an understanding of bank mortgage products and services
Validating home loan applications (pre-credit assessment)
Managing broker enquires over the phones or email
Liaise with Underwriting Services, Brokers & Proprietary, DocuPREP & settlement agent (FMS)
Requirements:
High attention to detail with strong focus on quality
Ability to work autonomously & within fast past team environment
Ideally have mortgage experience & understanding of loan process
Strong written & verbal communication skills
Problem solving aptitude
Benefits:
Opportunity to work with a highly esteemed global bank
Learning and growth opportunities
Hybrid work environment
Sophia Kostarakis
Recruitment Consultant
Let's Connect
www.linkedin.com/in/sophia-kostarakis-23328715b
+61 484 554 538
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
