Field Engineer - Print / Print Technician - Contract Role

Location Adelaide
Discipline DevOps & Infrastructure
Job reference 164318
Salary AU$29 - AU$32 per hour + Super

Field Engineer - Print / Print Technician - Adelaide

About the Role

You would be providing customers with onsite Hardware break-fix support for printer products.

You will be -

  • Performing routine maintenance and repairs on Customer equipment (hardware only) working primarily on site
  • Configure system hardware, software and network components when required
  • Assist the customer with ongoing product training on device features and best practices
  • Gather data from known resources and solve moderately complex problems.
  • Ability to troubleshoot hardware and software related issues
  • Maintain a high level of Customer satisfaction by understanding Customer needs
  • Escalate issues according to established procedures.

To be successful in this role, you will need to have:-

  • Experience inapc environment
    • Laser printer, Ink printers Design Jet Plotters
  • 3 plus years' experience in customer service/support role
  • Ability to translate technical jargon into plain language
  • Good general knowledge of IT hardware technical standards and technical trouble shooting processes
  • Proven hardware troubleshooting experience
  • Excellent customer service and communication skills
  • Hardware repair experience
  • High level of windows troubleshooting experience
  • Ability to learn new products - ongoing training provided
  • Can do attitude
  • Good team player
  • Good organizational and time management skills
  • Full Australian driver's license

Madhuri Mhanta
Key Accounts Consultant
Let's Connect
+ 61 386 334 112

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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856