Field Engineer - Print / Print Technician - Adelaide
About the Role
You would be providing customers with onsite Hardware break-fix support for printer products.
You will be -
- Performing routine maintenance and repairs on Customer equipment (hardware only) working primarily on site
- Configure system hardware, software and network components when required
- Assist the customer with ongoing product training on device features and best practices
- Gather data from known resources and solve moderately complex problems.
- Ability to troubleshoot hardware and software related issues
- Maintain a high level of Customer satisfaction by understanding Customer needs
- Escalate issues according to established procedures.
To be successful in this role, you will need to have:-
- Experience inapc environment
- Laser printer, Ink printers Design Jet Plotters
- 3 plus years' experience in customer service/support role
- Ability to translate technical jargon into plain language
- Good general knowledge of IT hardware technical standards and technical trouble shooting processes
- Proven hardware troubleshooting experience
- Excellent customer service and communication skills
- Hardware repair experience
- High level of windows troubleshooting experience
- Ability to learn new products - ongoing training provided
- Can do attitude
- Good team player
- Good organizational and time management skills
- Full Australian driver's license
Madhuri Mhanta
Key Accounts Consultant
Let's Connect
https://www.linkedin.com/in/madhuri-mhanta-5a4a7a17
+ 61 386 334 112
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy
State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
