Our client is a multinational ride-sharing company offering mobile applications, vehicle hires and food deliveries. Through an integrated mobile platform, the organization provides convenient mobility solutions to millions of consumers and driver-partners.
As a Safety Operations Associate, you will be responsible for managing escalations and investigations for Safety in ANZ. You will work closely with the Safety Manager to develop case details, investigate safety complaint tickets and recommend effective enforcement actions as required. This exciting new opportunity is a permanent role with fantastic career progression opportunities.
Manage and maintain escalations of safety complaints in ANZ
Implement thorough investigations using various support platforms (email, chat, phone) to analyse case details, and present recommendations for resolutions
Ensure complete and timely mandatory reporting to regulators as required
Action case decisions following investigations including training, suspension, termination and/or reactivation of drivers and customers
Liaise with regulators, insurers and legal teams to close cases
Conduct inspections, surveillance, audits, evaluations and/or approvals to ensure compliance of drivers
Maintain accurate records and information in relation to safety incidents and management
You will have:
Excellent time management and prioritisation
Strong problem solving capability with a proactive and resilient work ethos
Ability to prepare project and work plans outlining measurables, ongoing monitoring and review
Ability to build strong internal and external relationships, influence and negotiate.
Excellent written and verbal communication skills
Ability to work flexibly and autonomously in a small team
Experience dealing with complaints in an investigative role
Ability to evaluate evidence using sound judgement
To be considered for the role apply online by submitting a cover letter and CV in MS Word format. For any enquiries and a confidential discussion, contact Naomi Seo on 0434 247 343.
Health Safety & Environment
+61 434 247 343
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856