Salesforce Platform Manager

Location Melbourne CBD
Discipline Sales & Marketing
Job reference 164529
Salary Negotiable

This State Government Department is in the look for a Salesforce Platform Manager to join their team

Specialist/Technical Expertise required for the role includes:

  • Deep experience in Salesforce and/or management of CRM staff
  • Release management and co-ordination is essential (software development background)
  • Experience in delivering and managing technology environments including third-party delivery partners.
  • Strong understanding of business process management and SaaS based applications and Salesforce CRM
  • Experience in Simplicity by Design and Security by Design approaches to system design and development
  • A customer centric approach with a strong capacity to understand market and strategic drivers to set clear goals and define problem statements.
  • High level of comfort around ambiguity, with a mindset of test and learn, driven by data.
  • An appropriate tertiary qualification or equivalent experience in business or technology is desirable.
  • Agile training or certification is desirable.

Accountabilities and responsibilities of the role scope:

  • Manage a small team of technology specialists driving an innovative and high performance culture (Salesforce CRM Administrators and QA Test Analysts (around 6 direct reports)
  • Work closely with the Salesforce architecture and development team to build a backlog and work with stakeholders to gather requirements and inform decisions
  • Help execute the technology strategy and portfolio with overall responsibility for developing and continually improving Organisation technology:
  • Ensure that the platform delivers the functionality and benefits as expected by consumer and industry program participants, stakeholders and the frontline.
  • Ensure the nature and scope of the technology enhancements and delivery are in line with program design requirements and customer feedback
  • Assist with the end-to-end solution design for the Organisation systems across multiple technology stacks and vendors.
  • Ensure Solar Victoria has an effective integrated technology roadmap that is endorsed by both internal and external stakeholders and manage and prioritise the flow of work into the backlog.
  • Determine the technology requirements by ensuring regulatory compliance, having a clear understanding of program design functionality and by working closely with the Customer Experience Leadership Team to ensure needs are met.
  • Work closely and collaboratively with key teams within the organisation and key delivery partners to ensure the platform is designed, built and deployed as specified, on time and on budget, and with agreed delivery priorities as specified by the Director of Service Management & Technology.
  • Provide insights and reports on the performance of the technology platform to management.
  • Incident management and response on Salesforce Service Cloud and associate platforms
  • Maintain professional and technical knowledge and be abreast of emerging trends that are relevant to Solar Victoria's digital capability.
  • Work closely with all areas of the business, in particular business analysts, technical delivery and customer experience frontline to ensure scope, requirements and stories are clearly understood, documented and approved.
  • Support and sign off the Business Acceptance Testing for new releases and enhancements and work with internal business areas to ensure smooth change implementation.
  • Technology service management/service desk function in line with agreed service management framework

Juan Carlos Marino Londono
Recruitment Specialist

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