Server Build Technician - Customer Hardware Technician

Location Sydney
Discipline Infrastructure and Data Solutions
Job reference 160548
Salary AU$40 - AU$45 per hour + super

We are looking for an experienced customer hardware technician to join the team in Sydney for a long-term contract. This is a field role which involves travelling to various sites in Sydney.

Role Requirements:

  • Must have a valid driver's license and own vehicle to travel between sites
  • An employee at this level must be capable of performing the work outlined below, including the requirements of tier I and tier II.
  • Able to apply a logical, methodical, and analytical approach to isolate and solve technical problems; and
  • Able to communicate and to work with other technicians, departments, and customers in technical support situations.
  • Demonstrates and applies greater knowledge of the company's product.
  • Able to exercise limited discretion in deviating from standard practice to solve problems within the area of experience.
  • Researches problems and recommends solutions.
  • Assists in the provision of on-job-training.


Customer Support -

  • Responsible for working hardware support requests such as hardware outages, hardware swaps, chassis swaps via the IMS ticketing system.
  • Responsible for scheduling and performing hardware maintenances for the company's customers that involve upgrades, downgrades, support requests, etc.
  • Troubleshoot and resolve problems with basic network and operating system installations and configurations in relation to the company's ticketing system.
  • Remain a presence in datacenter, NOC, and Support chat. Responsible for responding to other support teams questions and hand-offs.

Outage \ UIP Response (Row \ Datacenter Level Outage) -

  • Responsible for responding to UIP related events around physical infrastructure. Coordinating with internal departments to resolve outage events around faulty links, optics, or failed Networking devices.
  • Outage events are performed under the supervision and guidance of Site Management.

Other Tasks:

  • May be directed to perform other duties consistent with training and skill levels required for this position.
  • Understand site utilisation and provide assistance with Management on capacity.

Sophia Kostarakis
Recruitment Consultant
Let's Connect

+61 484 554 538

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