Service Desk Agent

Location Charlestown
Discipline IT Executives
Job reference 174820
Salary AU$35.00 - AU$37.00 per hour + Plus Super

Role:Service Desk Agent
Location: Charlestown, New Castle

Work experience requirements:

Customer service skills, Minimum five years' experience in similar role.
Demonstrated passion for technology and an ability to learn new technologies
Working knowledge of networks (Routing, Switches, TCP/IP, Network Layers 1 to 7, troubleshooting).
Level 1 skills in a Server Operating System (e.g. MS Windows Server or Linux or HP UX)
Excellent communication skills (verbal, written and presentation).
A structured approach to troubleshooting.

Education Requirements:

TAFE Diploma/IT degree/certification
Industry certifications highly regarded (Microsoft, Networking, CCNA, ITIL, HP-UX, Linux, etc.)
CCNA and ITIL v3 Foundations Certificate (good to have)

Lona Chatterjee
Operations Consultant
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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Greythorn Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856