Job Description
The help desk analyst would have some experience performing 1st level trouble shooting of Audio-Visual issues in our meeting room environment.
Job Responsibilities:
* Required to perform Computer imaging for our laptop fleet to deliver Refresh completion goals for 2022 (Windows and Mac experience required, Experience using SCCM beneficial)
* Manage Workgroup queues for Incident and Request, ensuring Service Level Agreement (SLA's) targets are met (ITSM / ServiceNow experience not compulsory but would be beneficial)
* Maintain Asset Management database for all Laptop and peripheral equipment
* Work in the Technology Concierge performing first level support to our colleague base who currently use Laptops running Windows 20H2 & Apple Mac using Big sur and Monterey.
* Act as a back-up for our Audio Visual (AV) resource, that role is to ensure all AV meeting spaces are working and appointed with appropriate documentation for colleague support.
* Assist the colleague base with AV support during scheduled Town hall meetings held onsite.
* Some knowledge of Webex and Cisco meeting HDW would be beneficial.
Desirable experience -
* SharePoint
* Microsoft 365 suite
* OneDrive
* Webex
* ITSM ServiceNow
* SCCM
* Slack.
Megan D'Souza
Recruitment Consultant
Let's Connect
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Aboriginal and Torres Strait Islander people are encouraged to apply.
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Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup
State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
