Service Desk Analyst

Location Sydney CBD
Discipline IT Executives
Job reference 164377
Salary Up to AU$45 per hour + plus super

Job Description

The help desk analyst would have some experience performing 1st level trouble shooting of Audio-Visual issues in our meeting room environment.

Job Responsibilities:

* Required to perform Computer imaging for our laptop fleet to deliver Refresh completion goals for 2022 (Windows and Mac experience required, Experience using SCCM beneficial)
* Manage Workgroup queues for Incident and Request, ensuring Service Level Agreement (SLA's) targets are met (ITSM / ServiceNow experience not compulsory but would be beneficial)
* Maintain Asset Management database for all Laptop and peripheral equipment
* Work in the Technology Concierge performing first level support to our colleague base who currently use Laptops running Windows 20H2 & Apple Mac using Big sur and Monterey.
* Act as a back-up for our Audio Visual (AV) resource, that role is to ensure all AV meeting spaces are working and appointed with appropriate documentation for colleague support.
* Assist the colleague base with AV support during scheduled Town hall meetings held onsite.
* Some knowledge of Webex and Cisco meeting HDW would be beneficial.

Desirable experience -
* SharePoint
* Microsoft 365 suite
* OneDrive
* Webex
* ITSM ServiceNow
* Slack.

Megan D'Souza
Recruitment Consultant
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Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856