Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce.
In this role as Supervisor - Power Generation you will provide technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer's site.
In this role, you will make an impact in the following ways:
- Establish and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
- Apply the use of specialised tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
- Perform preventative maintenance activities as per documented schedules and standards on power generation products in the field.
- Escalate unresolved issues to product specialists / Supervisor.
- Coach and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc.
- Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
- Complete training in line with skill and business requirements
- Maintain service vehicle and tools for cleanliness and proper operation
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
To be successful in this role you will need the following:
- Certified Power Generation
- Electrical Contractors license
- Vocational diploma from relevant technical institution
- Significant field service work experience
- Knowledge of and/or experience with power generation products
- High Voltage / Low Voltage experience
- Customer service experience
- Experience providing technical advice and coaching to more junior technicians (preferred)
Additional information:
* Open to relocation and covering costs
* 70-80% of the role office based with 20-30% in the field
* Sign on bonus paid as follows: 50% on commencement and 50% after 6 months
* Salary $130k plus car provided
* Hours 8am-4pm or as required
Huw Thomas
Recruitment Consultant
Let's Connect https://www.linkedin.com/in/huw-thomas9/
huw.thomas@au.manpowergroup.com
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy
State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
