Manpower is currently exclusively partnered with one of our key clients in the heavy services industry. A company that prides themselves on sustainability, diversity and excellence - making the world a better place.
Key Responsibilities:
Reporting into the Divisional Manager, you will tasked with leading and coordinating a team of Field Service Engineers whom are delivering a range of mechanical services to their core clients, as well as leading the team towards achieving and exceeding their goals.
You will be tasked with the following duties:
- Lead and manage the team, providing direction, support and guidance
- Ensure that the team are performing and have a strong customer mindset
- Develop, motivate, and coach the team to ensure they are competent in their role
- Engage and drive internal and external training sessions
- Collaborate with the Sales and Service Operation teams management, providing support and insights
- Conduct employee reviews, including performance development plans and goal setting
- Ensure that the team are equipped with the right tools and PPE, conducting frequent tool and fleet vehicle audits
- Ensure the Field Service Engineers tools are calibrated and documented
- Manage performance issues
- Ensure there is a strong safety culture in the team
- Effectively communicate with customers on job planning and coordinating the work-flow with the team
- Cost management of approved budgets
About you:
- Educated in Business or Engineering is preferred
- A strong background in technical service delivery
- 5 -10 years work experience in Service or Technical operations
- Experience in leading and coordinating skilled Engineers and technicians
- Demonstrated leadership skills
- Strong analytical skills
- Problem solving mindset
- Superb communication and interpersonal skills
- Internal and external stakeholder management
If you would like to make an application, please click on the 'Apply' button below or for more information please feel free to reach out to me.
Sebastian Dahan
Associate Director - Enterprise Perm
Let's Connect
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
