Triage Officer

Location Parramatta, Parramatta, New South Wales
Discipline Accounting & Finance
Job reference 109237
Salary AU$35 - AU$37 per hour + Super

Triage Officer

We are currently seeking an ambitious individual to join a fast paced environment in the role of Triage Officer within the Mortgage Care team. The role is responsible for validating mortgage application completion prior to credit assessment to ensure a smooth and efficient decision process. Coupled with providing an outstanding customer experience to both the broker and proprietary base - supporting and assisting Relationship Managers/Brokers with home loan applications.

Key Responsibilities

  • Validation of all incoming home loan applications and supporting documents ( pre-credit assessment)
  • Complete customer pre-screening checks for broker introduced customers to ensure all required KYC, ID/V & support docs have been completed correctly prior to formal credit assessment
  • Meet broker, proprietary and customer expectations in terms of efficiency, accuracy, timeliness, professionalism, and warmth
  • Managing and resolving any broker & proprietary enquiries on pending home loan applications and meeting requests within set service legal agreements (SLAs)
  • Validating home loan applications ( pre-credit assessment)
  • Managing broker enquires over the phones or email
  • Liaise with Underwriting Services, Brokers & Proprietary, DocuPREP & settlement agent


  • High attention to detail with strong focus on quality
  • Ability to work autonomously & within fast past team environment
  • Ideally have mortgage experience & understanding of loan process
  • Strong written & verbal communication skills
  • Problem solving aptitude

Madhuri Mhanta
Key Accounts Consultant
Let's Connect
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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856