Call Centre Operator

Location Parramatta, Parramatta, New South Wales, Australia
Discipline Customer Service/Sales Support
Job reference 110292
Salary AU$25 - AU$30 per hour

  • Parramatta location - Office based
  • 35 hours/week
  • Contract to December 31 with possible extensions

ManpowerGroup is actively engaged with a State Government department that is now looking for dedicated customer service professionals to join the team.

What to expect:

  • Respond to queries and help customers with finding information on state websites
  • Receive inbound calls and respond in a highly professional manner
  • Create a positive relationship in all customer interactions across all interaction channels, maintaining a professionally courteous and friendly manner
  • Provide enquiry resolution, update records and complete transactions for basic contact centre specialist agency services
  • Acknowledge and accurately record customer complaints.
  • Escalate unresolved issues through appropriate channels

About you:

  • You have previous customer service experience and a passion for delivering excellent service
  • You have an excellent phone etiquette and approach to customer service
  • You can handle high-pressure environment.

Maroun Ghossain
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ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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Greythorn Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Greythorn Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856