Full Job Description

Our client is a leading provider of pet cremation services in Australia with a national footprint.
This role contributes significantly to providing premium customer service by supporting the operations team and Area Managers in carrying out after pet care services in a professional and compassionate manner supporting the company's purpose in "Honouring a lifetime of unconditional love".

You will be the key point of contact for clients, veterinary clinics, and internal teams, ensuring enquiries, viewings, collections, and aftercare services are handled smoothly, accurately, and with compassion.

Loganholme - 1x fulltime position, 1x casual 22 hours per week.

Ipswich - 1x fulltime position

Responsibilities:

• Deliver professional, compassionate pet aftercare services and high-quality customer care.
• Manage client enquiries via phone, email, online bookings, chat, and social media.
• Liaise with internal teams to ensure accurate and timely service delivery.
• Greet and support clients attending viewings, collecting ashes, or arranging pet deliveries.
• Prepare pets and viewing rooms to company standards as required.
• Manage client payments, including Zip Pay and Vet Pay.
• Accurately maintain client and veterinary records and process payments.
• Schedule vet, home, and office collections, including travel logistics when required.
• Identify and escalate client or vet concerns to management.
• Maintain presentation, hygiene, WH&S standards, and company policies.

About You

• Compassionate, calm, and professional communicator.
• Minimum 2 years customer service experience (office)
• Strong attention to detail and administrative skills.
• Comfortable working in emotionally sensitive environments.
• Maintain a positive attitude whilst under pressure

If this sounds like the role you've been looking for Apply Now.

Debbie Hewgill
Delivery Consultant

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856