Customer Care Coordinator - Sydney, NSW
Work Arrangement: Office-Based | Contract Type: Permanent
Are you passionate about delivering exceptional customer service and building lasting client relationships? Our client, a leader in the industrial products and services sector, is seeking a Customer Care Coordinator to join their Sydney team.
About the Role
As a Customer Care Coordinator, you will be pivotal in managing key customer accounts, with a special focus on Premier accounts. Your goal will be to maintain and grow existing business relationships, identify opportunities for account development, and provide a seamless customer experience. This role combines customer service expertise with a strong commercial acumen to ensure client satisfaction and drive sales growth.
Key Responsibilities
- Manage sales targets and KPIs, with emphasis on Premier accounts.
- Identify growth opportunities and create actionable sales account plans.
- Handle lead generation, qualification, and coordination with Account Managers.
- Provide tailored solutions to customers, leveraging deep product knowledge.
- Deliver proactive, professional communication to meet and exceed customer expectations.
- Address customer inquiries, resolve issues promptly, and maintain high satisfaction levels.
- Collaborate across internal teams to ensure a smooth customer experience.
What We're Looking For
Essential:
- Proven customer service experience with a focus on account management.
- Strong negotiation, influencing, and problem-solving skills.
- Proactive, results-driven mindset with excellent interpersonal skills.
- Proficiency in CRM tools and Microsoft Office Suite.
- Ability to manage multiple priorities in a fast-paced environment.
Desirable:
- Experience in inbound/outbound call center environments.
- Familiarity with SAP and sales-related systems.
Why Join This Opportunity?
This is a chance to work with a dynamic and supportive team in a role that allows you to make a tangible impact. You'll enjoy opportunities for growth and development, while being part of a forward-thinking organization that values innovation and exceptional service.
If you're ready to take the next step in your customer care career, we'd love to hear from you!
Apply Now!
Liza Lemus
Recruitment Consultant
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy
State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
