Customer Relations Officer - Collections

Location Parramatta
Discipline Customer Service/Sales Support
Job reference 161290
Salary super

About the role

We are seeking an enthusiastic Customer Relations Officer to join our Global Banking client's dynamic Customer Relations Team. This is a great opportunity for an individual who has a passion for a thriving and supportive workplace, open to different ideas and cultures and who enjoys working in a fast-paced team environment.
This role sits in the escalation team for the Bank. If you have a background in collections and several years of high-level complaint management experience this is the role for you.


  • Management and resolution of complaints/collections
  • Investigate and manage complaints to deliver the best outcome for all stakeholders
  • Use efficient and effective time management skills to manage workload
  • Adhere to all regulatory and quality obligations
  • Manage customer interactions proactively and effectively with customer engagement as a primary driver

This role requires to provide a shift coverage between 8am to 6pm.

You will bring in:

  • 2 + years experience in a customer service role, preferably Banking and Finance
  • Experience working with Collections/complaints would be desirable
  • Excellent written and verbal communication skills
  • Ability to deal with customers in a highly efficient and effective manner
  • The ability to build strong internal and external relationships
  • High Attention to detail and investigation skills

If this sounds like you please apply or feel free to call me for a further chat.

Sophia Kostarakis
Recruitment Consultant
Let's Connect

+61 484 554 538

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Aboriginal and Torres Strait Islander people are encouraged to apply.

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