Role: Customer Service Officer (Hybrid)
Duration: 6 months
Location: Heatherton, Melbourne (office 2 - 3 days per week.)
Summary of Duties and Responsibilities:
Manage customers queries in an efficient and effective manner driving both first call resolution and optimal customer experience
Follow required response flows and procedures to maintain compliance and security standards
Provide accurate and specialised support to customer to maintain customer satisfaction
Think critically when responding to faults enabling the identification of chronic issues and accurate response to repair
Proactively engage in continuous improvement, training and upskilling of product knowledge
Complete a range of administrations duties including parts ordering, ticket handover and closures, after hours handover and maintenance of product management systems
Remote monitoring of the product fleet ensuring faults are proactively managed
Act as an advocate for change ensuring new processes and procedures are rolled out and upheld in daily activities
Develop strong interpersonal relationships with internal stakeholders
Work as a part of a team to provide assistance to others where required
Become a subject matter expert (SME) and upskill those around you
Skills Required:
Possess a proactive and problem solving mindset
Be customer centric - we want to resolve customer queries!
You are a learner - you love gaining new knowledge
Team Player - drive for team results to help our customers
Able to prioritise work load and follow process resolution steps
Excellent communication skills to be able to interact with customers and internally
Innovative approach - Challenge the status and identify areas for improvement
Experience Desired- Preferably in a call centre environment.
Lona Chatterjee
Operations Consultant
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ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Greythorn Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
