Desktop Support Officer

Location Brisbane CBD, Queensland
Discipline Information Technology
Job reference 107860
Salary AU$400 - AU$460 per day

This Federal Government organisation requires an experienced Desktop Support Officer to join the team on an initial 6-month contract with the option for 3 additional 6-month contract extensions. You will be part of a supportive team based in Brisbane CBD and provide 1st and 2nd level support to the organisations staff.

Your responsibilities will include:

  • Providing high quality, responsive, courteous and timely 1st and 2nd level IT support to members and staff of the agency
  • Test, install and maintain computers, peripherals, videoconferencing, office equipment, software, logs and security systems as required.
  • Service Desk support includes:
    • being available to adequately cover Service Desk functions as rostered/required
    • monitoring and managing IT incident and service requests through the Service Desk system, telephone and personal presentation
    • Ensuring issues are documented correctly and resolved in a timely fashion
  • Fostering effective and productive working relationships with internal and external stakeholders. This may include:
    • liaising with external service providers in relation to support arrangements, procurement, invoicing and other tasks as required
    • communicating technical information to non-technical members and staff
  • Maintain and monitor backup procedures, communications and security systems.
  • Undertake project work as directed.

To be successful in the role you will be assessed against the following selection criteria:
Essential Criteria:

  • Experience in support
    • Experience providing 1st level and 2nd IT support in a Microsoft environment. Understanding of networking
    • Experience installing and trouble-shooting PCs and peripherals
    • Problem solving skills
  • Customer service
    • Strong customer service focus
    • Conflict resolution skills
    • Understanding of the need to follow up to ensure clients are satisfied and to keep them informed of the progress of any issues logged
  • Communication and liaison skills
    • Ability to document solutions and communicate solutions to the rest of the Information technology team
    • Ability to develop simple instructions for use by clients
    • Ability to convey technical information to non-technical staff
  • Flexibility and initiative
    • Ability to contribute to project work as directed
    • Ability to learn new technologies and applications
    • Ability to prioritise work and cope with multiple demands
    • Ability to respond to changing work demands and circumstances

Desirable Criteria:

  • Education
    • Tertiary qualifications in Information Technology are highly desirable
    • and/or Industry related training and qualifications. Microsoft Qualifications are highly desirable.

This is a great opportunity to join this large Federal Government agency on an initial 6-Month contract and option to renew for up to a total of 2 years. In return for your hard work you will be paid weekly at a rate of up to $460 p/day.

To be considered for this position you will need to be an Australian Citizen with the ability to secure baseline security clearance.

Patrick Donnelly
Associate Director
Let's Connect
+ 61 7 3632 3001

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