Are you passionate about delivering exceptional customer service while helping protect people from scams and fraud? We're looking for Fraud Operations Officers to join a high-performing fraud and scam operations team on a contract basis.

In this fast-paced and dynamic environment, you'll be the frontline of defence for customers experiencing suspicious or fraudulent activity on their banking products.

Key Responsibilities

• Handle inbound and outbound calls related to card fraud, scams, digital fraud, merchant fraud, and disputes

• Investigate and monitor suspicious transactions across credit cards, internet/telephone banking, cheques, and other banking products

• Create detailed fraud case files and escalate issues where required

• Initiate refunds, recovery of funds, and liaise with merchants and other financial institutions

• Maintain accurate fraud records, reports, and scheme compliance

• Deliver empathetic and efficient service to affected customers

What We're Looking For

• Previous experience in customer service, ideally within banking or financial services

• Strong communication and problem-solving skills

• Ability to multitask and work under pressure in a fast-paced operations environment

• Comfortable with shift-based work, including evenings, weekends, and public holidays

• A strong ethical mindset and attention to detail

• Fraud experience desirable but not essential - training provided

Why Join?

• Join a passionate and supportive team making a real impact for customers

• Work in a secure and growing area of the banking industry

• Shift flexibility and a professional operations environment

• Opportunity to build long-term skills in fraud prevention and risk operations

Ready to take the next step?

Apply now to be part of a team where your work helps protect everyday Australians.

Rowan Mollison
Senior Consultant, Experis

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy

Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856