Mortgage Inbound Consultant

Location Parramatta
Discipline Customer Service/Sales Support
Job reference 159657
Salary AU$32 - AU$35 per hour

Mortgage Inbound Consultant

We are currently seeking an ambitious individual to join this team in the role of Mortgage Inbound Consultants. The role is responsible for providing an outstanding customer experience.

  • Long term contract
  • Location -Parramatta
  • Pay rate - $35p/h + super


  • Handle home loan submission enquires from brokers and relationship managers, via inbound channels (phones and or emails)
  • Driving first contact resolution through handling any escalations on pending home loan applications and meeting customer requests within set service legal agreements (SLAsSLAs)
  • Meet broker, proprietary and customer expectations in terms of efficiency, accuracy, professionalism, and warmth
  • Maintain an understanding of mortgage products and services
  • Liaise with Underwriting Services, Brokers & Proprietary, DocuPREPDocuPREP & settlement agent (FMS)
  • Driving solution based activity to meet customer needs


  • Worked within a customer service, sales, contact center environment
  • High effective verbal & written communication skills
  • High attention to detail with strong focus on quality
  • Ability to work autonomously & within a dynamic past team environment
  • Desirable to have mortgage experience & understanding of loan process

Anuradha Gautam
Key Accounts Resource Consultant
Let's Connect

+61 -292498039.

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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Greythorn Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856