Mortgage Inbound Consultant

Location Sydney CBD
Discipline Accounting & Finance
Job reference 160497
Salary AU$34 - AU$35 per hour + + super

Your new company
As one of leading Global Banking and Finance organisation, they are renowned for their training and development opportunities and their provision of great customer service. You will be joining a growing and busy team, looking to hire a number of people into their Mortgage Care Team. In this team you will find supportive, collaborative and energetic colleagues who will help you develop your skills and start your career in banking and finance.

Your new role
You will be joining an inbound phone-based team, handling general enquiries from customers to do with mortgage and loan products, your key responsibilities will include:

  • Handle home loan submission enquires from brokers and relationship managers, via phones and or emails
  • Driving first contact resolution through handling any escalations on pending home loan applications and meeting customer requests within set service legal agreements
  • Meet broker, proprietary and customer expectations in terms of efficiency, accuracy, professionalism, and warmth
  • Liaise with Underwriting Services, Brokers & Proprietary, DocuPREP & settlement agents

What you'll need to succeed
The hiring managers are looking for people with the right attitude and desire to start their career in banking. They want those who love customer service and helping others and looking to take the next step towards building their future. Key requirements will be:

  • Worked within a customer service, sales, contact centre environment
  • High effective verbal & written communication skills
  • High attention to detail with strong focus on quality
  • Ability to work autonomously & within a dynamic past team environment
  • Desirable to have mortgage experience & understanding of loan process

What you'll get in return

  • Opportunity to gain amazing training and development
  • Long term contract role
  • Flexibility - You will be working within standard working hours between 9AM to 7PM with rotating shifts to manage coverage

Sophia Kostarakis
Recruitment Consultant
Let's Connect

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Aboriginal and Torres Strait Islander people are encouraged to apply.

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