Mortgage Inbound Consultant

Location Parramatta
Discipline Accounting & Finance
Job reference 161639
Salary AU$30 - AU$35 per hour + super

Our banking client is currently seeking an ambitious individual to join the Mortgage Care Team. The role is responsible for providing an outstanding customer experience to customers. We are looking for an individual who has has experience handing complaints, has exceptional communication skills and is comfortable multitasking and communicating with customers in a banking setting. This is a great opportunity if you have experience in customer service/ an inbound calling environment and want to build a career in banking.


  • Handle home loan submission enquires from brokers and relationship managers, via banking inbound channels (phones and or emails)
  • Driving first contact resolution through handling any escalations on pending home loan applications and meeting customer requests within set service legal agreements (SLAs)
  • Meet broker, proprietary and customer expectations in terms of efficiency, accuracy, professionalism, and warmth
  • Stakeholder communication


  • Worked within a customer service, sales, contact centre environment
  • High effective verbal & written communication skills
  • High attention to detail with strong focus on quality
  • Ability to work autonomously & within a dynamic past team environment
  • Desirable to have mortgage experience & understanding of loan process

Please apply or feel free to contact me directly with any enquiries.

Sophia Kostarakis
Recruitment Consultant
Let's Connect

+61 484 554 538

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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856