Network Engineer

Location Sydney
Discipline Infrastructure and Data Solutions
Job reference 160492
Salary Negotiable


As a TECHNICAL CONSULTING ENGINEER, the position has the following responsibilities:

  • Provides expert level technical support to our customers/partners globally (including but not limited to software and hardware upgrades, reactive and proactive maintenance windows, detailed root cause analysis). This can also be both remotely and on-site as required, and cover every phase of the post-sales customer lifecycle - plan, build, run, optimise.
  • Solves product and network problems of high complexity by quickly isolating and resolving issues
  • Increase customer network uptime by providing independent consultation to solve complex network and product problems, including pro-active/beyond the fix recommendations
  • Provides a technical focus support service that builds trust and enhances customer affinity
  • Effectively utilises Cisco's world class lab facilities to simulate customer network issues
  • Provides systems/product training and intellectual property material (internal and external)
  • Submits complete and correct defect reports in area of expertise
  • Be a strong Customer Advocate, willing to go that extra mile and have a passion for delivering a world class un-paralleled Customer Experience
  • Good business judgement, a comfortable, open communication style, and a willingness and ability to work with teams. Ability to quickly establish credibility with the customer as well as work collaboratively and with technical professionals.
  • Highly focused on results and business outcomes, with a willingness and perseverance to make things happen through effective decision-making abilities
  • Partner with BU Escalation for product issues and enhancements

Minimum Qualifications:

You possess a fundamental working knowledge of computer and networking industry, products and protocols including:

    • Minimum experience of 7+ years in WAN Architecture & Routing Protocols such as BGP and OSPF
    • Understanding of Linux systems
    • Understanding of Virtualization Technologies such as VMWare and KVM
    • Understanding of Cloud Technologies such as AWS, Azure, and Openstack
    • Understanding of Security Technologies, digital certificates, X.509, IPSec, TLS, SSL

Ajit Kumar
Operations Consultant
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Greythorn Pty Ltd is a wholly owned subsidiary of ManpowerGroup

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