7 AM to 10:00 PM, Monday to Sunday
Currently looking for 10 plus candidates for the position of Operations Support Administrator!
Key Responsibilities:
- Direct and manage the allocation of works to our Service Delivery Partners (SDPs), including managing variation request protocols through both process and system.
- Monitor and follow up on the progress of works to completion through our Works Management System (WMS).
- Provide exceptional customer service at all times, ensuring customer satisfaction and addressing any issues promptly.
- Ensure adherence to SDP safety protocols and handle escalations as per the established procedures.
- Maintain accurate and up-to-date records of all maintenance requests and their progress in the Client system.
- Meet and exceed KPIs set for the role, ensuring high efficiency and productivity.
Qualifications:
- Proven experience in data entry with a high level of accuracy.
- Strong knowledge of CRM systems and MS Office.
- Exceptional attention to detail.
- Ability to work independently and manage multiple tasks within the specified time frame.
- Excellent communication and customer service skills.
- Previous experience in a facility management or service delivery environment is a plus.
Casey Oleary
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ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy
State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
