Product Owner -Digital Transformation
The position is responsible for delivering digital transformation for a customer value stream to improve customer outcomes. Each stream has specific scorecards to measure improved experiences, but a common element of each is that they include customer advocacy and satisfaction, net customer growth, usage and balances, and a risk management component.
Key activities -
- Co-ordination of the end-to-end stages required for delivery of initiatives, and ensuring the stream has a clear plan.
- Co-ordination of overall Scrum / Development Team activities & deliverables, in collaboration with the Tech Lead, including initiative lists, stream artefacts, Kanban's and other assets.
- Ensuring required engagements and activities to manage the stream are completed, including managing Stream SteerCos, Working Groups, Huddles, Strategic Planning sessions, Alignment sessions, and participation in showcases and other forums
- Leading stream sub-prioritisation and decision-making for digital and transformation work required
- Contribute to building and executing a digital vision, brand aligned strategy and program of work for the improvement
- Owning the planning of initiatives and their delivery into production and ensuring continuous optimization of the digital customer experience, the role will drive better business and customer outcomes
Skills & Experience
- Tertiary qualification in Business - preferably in Business, Commerce, Information Systems or related disciplines
- Proven experience in delivering digital transformation for 5 years +
- Experience in Digital change and transformational change
- Experience in Customer experience management
- Experience in project or initiative delivery
- Demonstrated strategic thinking mindset and HCD thinking to solve customer problems
- Strong written and verbal communication skills
- Strong consultation, influencing and negotiation capability
If this is of interest, please respond to this advert supplying a CV in word format. For questions - contact - Jyoti Dua
Jyoti Dua
Information Technology
Key Account Consultant
Let's Connect
https://www.linkedin.com/in/jyoti-dua-45a0478/
+ 61 2 9263 8644
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Aboriginal and Torres Strait Islander people are encouraged to apply.
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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
