Product Owner -Digital Transformation

Location Sydney, New South Wales
Discipline Information Technology
Job reference 109097
Salary Negotiable

Product Owner -Digital Transformation

The position is responsible for delivering digital transformation for a customer value stream to improve customer outcomes. Each stream has specific scorecards to measure improved experiences, but a common element of each is that they include customer advocacy and satisfaction, net customer growth, usage and balances, and a risk management component.

Key activities -

  • Co-ordination of the end-to-end stages required for delivery of initiatives, and ensuring the stream has a clear plan.
  • Co-ordination of overall Scrum / Development Team activities & deliverables, in collaboration with the Tech Lead, including initiative lists, stream artefacts, Kanban's and other assets.
  • Ensuring required engagements and activities to manage the stream are completed, including managing Stream SteerCos, Working Groups, Huddles, Strategic Planning sessions, Alignment sessions, and participation in showcases and other forums
  • Leading stream sub-prioritisation and decision-making for digital and transformation work required
  • Contribute to building and executing a digital vision, brand aligned strategy and program of work for the improvement
  • Owning the planning of initiatives and their delivery into production and ensuring continuous optimization of the digital customer experience, the role will drive better business and customer outcomes

Skills & Experience

  • Tertiary qualification in Business - preferably in Business, Commerce, Information Systems or related disciplines
  • Proven experience in delivering digital transformation for 5 years +
  • Experience in Digital change and transformational change
  • Experience in Customer experience management
  • Experience in project or initiative delivery
  • Demonstrated strategic thinking mindset and HCD thinking to solve customer problems
  • Strong written and verbal communication skills
  • Strong consultation, influencing and negotiation capability

If this is of interest, please respond to this advert supplying a CV in word format. For questions - contact - Jyoti Dua

Jyoti Dua
Information Technology
Key Account Consultant
Let's Connect
+ 61 2 9263 8644

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