Product Owner -Digital Transformation

Location Sydney, New South Wales
Discipline Information Technology
Job reference 109097
Salary Negotiable

Product Owner -Digital Transformation

The position is responsible for delivering digital transformation for a customer value stream to improve customer outcomes. Each stream has specific scorecards to measure improved experiences, but a common element of each is that they include customer advocacy and satisfaction, net customer growth, usage and balances, and a risk management component.

Key activities -

  • Co-ordination of the end-to-end stages required for delivery of initiatives, and ensuring the stream has a clear plan.
  • Co-ordination of overall Scrum / Development Team activities & deliverables, in collaboration with the Tech Lead, including initiative lists, stream artefacts, Kanban's and other assets.
  • Ensuring required engagements and activities to manage the stream are completed, including managing Stream SteerCos, Working Groups, Huddles, Strategic Planning sessions, Alignment sessions, and participation in showcases and other forums
  • Leading stream sub-prioritisation and decision-making for digital and transformation work required
  • Contribute to building and executing a digital vision, brand aligned strategy and program of work for the improvement
  • Owning the planning of initiatives and their delivery into production and ensuring continuous optimization of the digital customer experience, the role will drive better business and customer outcomes

Skills & Experience

  • Tertiary qualification in Business - preferably in Business, Commerce, Information Systems or related disciplines
  • Proven experience in delivering digital transformation for 5 years +
  • Experience in Digital change and transformational change
  • Experience in Customer experience management
  • Experience in project or initiative delivery
  • Demonstrated strategic thinking mindset and HCD thinking to solve customer problems
  • Strong written and verbal communication skills
  • Strong consultation, influencing and negotiation capability

If this is of interest, please respond to this advert supplying a CV in word format. For questions - contact - Jyoti Dua

Jyoti Dua
Information Technology
Key Account Consultant
Let's Connect
https://www.linkedin.com/in/jyoti-dua-45a0478/
+ 61 2 9263 8644

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856