Minimum Qualifications:
Minimum Qualifications:
You possess a fundamental working knowledge of computer and networking industry, products and protocols including:
- Minimum experience of 7+ years in WAN Architecture & Routing Protocols such as BGP and OSPF
- Understanding of Linux systems
- Understanding of Virtualization Technologies such as VMWare and KVM
- Understanding of Cloud Technologies such as AWS, Azure, and Openstack and Java, dockers, kubernetes
- Scripting in Python
- CCNA, CCNP
- Understanding of Security Technologies, digital certificates, X.509, IPSec, TLS, SSL
Job Responsibilities: (Training will be provided)
As a TECHNICAL CONSULTING ENGINEER the position has the following responsibilities:
Ø Provides expert level technical support to our customers/partners globally (including but not limited to software and hardware upgrades, reactive and proactive maintenance windows, detailed root cause analysis). This can also be both remotely and on-site as required, and cover every phase of the post sales customer lifecycle - plan, build, run, optimise.
Ø Solves product and network problems of high complexity by quickly isolating and resolving issues
Ø Increase customer network uptime by providing independent consultation to solve complex network and product problems, including pro-active/beyond the fix recommendations
Ø Provides a technical focus support service that builds trust and enhances customer affinity
Ø Effectively utilises Cisco's world class lab facilities to simulate customer network issues
Ø Provides systems/product training and intellectual property material (internal and external)
Ø Submits complete and correct defect reports in area of expertise
Ø Be a strong Customer Advocate, willing to go that extra mile and have a passion for delivering a world class un-paralleled Customer Experience
Ø Good business judgement, a comfortable, open communication style, and a willingness and ability to work with teams. Ability to quickly establish credibility with the customer as well as work collaboratively and with technical professionals.
Ø Highly focused on results and business outcomes, with a willingness and perseverance to make things happen through effective decision-making abilities
Ø Partner with BU Escalation for product issues and enhancements
Ø Work closely with their colleagues to achieve common goals
Ø Strives to achieve technical excellence and expertise across multiple technologies
Ajit Kumar
Operations Consultant
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ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
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Greythorn Pty Ltd is a wholly owned subsidiary of ManpowerGroup
State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Greythorn Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
