Service and Support Engineer

Location Western Australia
Discipline Engineering/Maintenance
Job reference 160613
Salary Negotiable

An exciting opportunity to join a dynamic leading-edge manufacturer who offer solutions to business owner through there innovations. Their staff are industry leaders who will support, advise, and bring the installations to life. With continued growth for the last 12 months the time is now to expand their team with an experienced Service and Support Engineer to join the Perth operations.

This position requires a strong communicator who can support the service delivery team meet their objectives. Combining your mechatronics and electrical engineering skills to support the after sales service and technical support team. In this position, you'll provide support via 1st level technical fault review, detailed diagnostic processes, and technical reviews in control system programming/software package.

The role will also require you to provide hands-on or digital support in client interactions across installation, maintenance, and breakdowns.

The role will see you:

  • Be within a focal point of contact within issue/failure/incident reporting
  • Have Mechanical and Electrical Aptitude (Ability to Component and Machine strip and assemble)
  • Ability to be able to review electrical functionality (Including Schematics), conduction component, and circuit testing via a multi-meter.
  • Ability to be able to review caseloads and prioritise.
  • Keep an open communication line with end-user clients and manage expectations in solution delivery.

We'll need you to have:

  • Bachelor's degree in Mechatronic, Mechanical or Electrical discipline
  • Exposure to automated manufacturing machines
  • Strong communication skills with the ability to manage client expectations and timed delivery, with a good sense of humour to boot, as well as a strong customer focus to understand their needs
  • Good IT / Microsoft knowledge
  • Exposure to C++ control systems software (debugging / Diagnostics)

Emma Johansen
Recruitment Consultant

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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856