Position: Technical Support Engineer(Perm role)
Location: Sydney( mostly remote)
Responsibilities:
- Troubleshoot, debug, and diagnose customer issues encountered in the field.
- Improve the serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure.
- Provide analysis of our existing customer base to avoid and minimize risks in the field.
- Define and lead changes to our product with our development engineering team based on feedback from customers and field implementations.
- Work with technology partners (e.g. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.
- Develop and work on internal and external knowledge bases.
- Provide support on weekdays and also off hours on an as-needed and scheduled rotational basis.
- Be a champion for our customers, go above and beyond to support their business .
Requirements: - Excellent verbal and written communication and analytical skills.
- The passion and ability to learn new things, while never being satisfied with the status quo.
- Willingness to work in a fast-growing company with huge potential.
Qualifications and Experience:Significant work experience in troubleshooting at least two of the following: - Virtualization (preferably VMware ESXi),
- Networking
- Linux Systems (preferably CLI administration),
- Storage Analysis.
Lona Chatterjee
Operations Consultant
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Aboriginal and Torres Strait Islander people are encouraged to apply.
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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Greythorn Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
