Technical Support Engineer

Location Sydney
Discipline Information Technology
Job reference 161398
Salary Negotiable

Position: Technical Support Engineer(Perm role)
Location: Sydney( mostly remote)

Responsibilities:

  • Troubleshoot, debug, and diagnose customer issues encountered in the field.
  • Improve the serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure.
  • Provide analysis of our existing customer base to avoid and minimize risks in the field.
  • Define and lead changes to our product with our development engineering team based on feedback from customers and field implementations.
  • Work with technology partners (e.g. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.
  • Develop and work on internal and external knowledge bases.
  • Provide support on weekdays and also off hours on an as-needed and scheduled rotational basis.
  • Be a champion for our customers, go above and beyond to support their business .

    Requirements:
  • Excellent verbal and written communication and analytical skills.
  • The passion and ability to learn new things, while never being satisfied with the status quo.
  • Willingness to work in a fast-growing company with huge potential.

    Qualifications and Experience:Significant work experience in troubleshooting at least two of the following:
  • Virtualization (preferably VMware ESXi),
  • Networking
  • Linux Systems (preferably CLI administration),
  • Storage Analysis.

Lona Chatterjee
Operations Consultant
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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Greythorn Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856