The Visitor Experience is a 7 day a week operation with this role required to contribute to ensuring that outstanding performance is delivered compliantly every day.


PURPOSE OF THE ROLE:

The primary role of the Visitor Experience Retail Sales Assistant is to support and contribute to a high level of service and deliver an exceptional experience to consumers.

Additionally, you will be expected to model positive behaviours such as proactive consumer engagement, immersive storytelling, and model a growth mindset to also contribute positively to a large, diverse, cross functional team.

They will be responsible for achieving service and sales targets, which can involve various staff training such as selling techniques (on selling/ up selling) and product knowledge (features and benefits).

TOP ACCOUNTABILITIES:

Perform cross functional tasks that deliver the successful day to day running of the Visitor Experience facility including but not limited to:

• Retail sales
• Ticket sales
• Bar tending
• Site cleaning
• Event execution

Preferred Qualifications/ Experience:

• RSA
• 2+ years of Retail/ Tourism/ Hospitality experience.
• Strong desire to learn more about the Bundaberg Rum story, brand, and its characteristics.
• Possess a friendly, helpful, confident, and engaging personality.
• Be familiar with sales protocols and customer service procedures.
• An excellent communicator, both verbal and written.
• Possess the ability to build positive relationships with customers.