Billing Customer Service Officers

Location Doncaster
Discipline Government
Job reference 175245
Salary plus superannuation

We are now seeking a Billing Customer Service Officer for our state government client to commence an initial 4-6 month contract with a possible extension.

Please note: Applicants must be Australian Citizens, Permanent Residents, or hold a valid work permit or visa.

The preferred candidate will be required to undergo security checks such as a police record check.

We are looking for an immediate start.


  • Doncaster HQ: 8 positions available
  • Ballarat BC: 4 positions available

Working Hours:

  • 7.6 hours daily / 38 hours per week

Key Accountabilities:

  • Review presented PCR data for completeness to ensure accuracy and consistency of current and previous customer billing assessment outcomes.
  • Identify inconsistencies or deficiencies in PCR data presented for present and/or previous customer billing outcomes for review by the management team.
  • Provide customer services response to internal and external customer queries regarding billing as appropriate and aligned with position accountabilities.
  • Assess available reporting data, service records/documents, and Patient Care Records (PCR) for accuracy of billing outcomes.
  • Analyse and assess customer-specific circumstances relative to billing considerations, including identification of potential valid entitlements, evaluation of pre-existing medical conditions, and identification of PCR case details to determine accuracy of billing outcomes.
  • Raise billing queries appropriately to seek direction of anomalies or clarification of unclear billing outcomes.
  • Undertake system User Acceptance Testing (UAT) to support the successful implementation of system upgrades.
  • Undertake general administrative duties and other tasks to assist the broader team to meet KPIs and/or manage PCR task backlogs or organisational ad hoc requirements.
  • Ensure accurate customer account records are maintained, minimising duplication of customer accounts and maintaining the currency of customer account details.
  • Provide feedback and recommend improvements to enhance billing processing and systems.
  • Maintain accurate records and confidentiality of customer account details in compliance with record management, data security, and privacy legislation.

We look forward to your application.

Sahar Ghafoori

Recruitment Consultant - Public Sector

Let's Connect

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more -

Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856