Call Centre Team Leader

Location Parramatta, New South Wales
Discipline Public Sector / Government
Job reference 107083
Salary Negotiable

  • Manage a team of 10-15
  • Customer focused mindset required

We are working closely with a State Government Department that is looking for professional, approachable and customer focused team leaders to manage a team of call centre operators who are busy processing applications for grants and financial assistance.

About the role:

  • You will manage a team of 10-15 call centre operators
  • It is an inbound call centre environment assisting the community with enquiries.
  • You will liaise with other departments to ensure all the information collated is correct before grant approvals are issued
  • This is a high-volume role, so you'll need to be able to handle this environment
  • 7 hours/day, 35 hours/week

To be successful in this role, you will need:

  • Minimum 2 years experience in a call centre environment
  • Team leadership experience
  • Excellent communication skills and typing skills
  • Experience with large CRM
  • High-volume experience (70-90 calls/day)

Applications close: Friday 20 November

Please note, due to the volume of applicants on this role, only shortlisted candidates will be contacted. However, you may also be considered for other opportunities as they arise.

Emily Collins
Managing Consultant
Let's Connect
+ 61 2 9263 8648

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