Job Title: Loan Set Representative
Shift: 9 AM - 5 PM, Monday - Friday
Location: Eight Mile Plains, QLD
Pay Rate: $31.96 per hour
Contract: Seasonal work

MUST have PR OR AUS CITIZEN/unlimited working rights

About the Role:
As a Loan Set Representative, you will play a key role in ensuring the smooth coordination, shipment, and management of loan sets for surgeries. This position is ideal for candidates interested in building a career in the health care industry, with a focus on operations and logistics. While prior health care or warehouse experience is not required, we are looking for individuals with the right attitude and potential to grow within the company.
Key Responsibilities:

• Develop and promote service excellence in all aspects of loan set management.
• Build and maintain checklists that align with customer needs and products.
• Source and book daily loan set requirements using available inventory.
• Confirm, monitor, and follow up on all loan set bookings to ensure accurate fulfilment.
• Pick, ship, and manage the return process of loan sets.
• Liaise with carrier companies to ensure efficient delivery and returns.
• Communicate effectively with Sales and Marketing teams to ensure seamless service.
• Build and maintain strong relationships with health care professionals such as surgeons and theatre staff.
• Use the company system to track and replenish inventory and participate in cycle counting.
• Provide support for the development and improvement of manual and system processes.
• Ensure all processes meet the required service levels and company standards.
• Collect and analyse data related to loan sets and prepare timely invoicing.
• Assist with any other tasks and projects as directed by management.

Essential Skills & Qualities:

• Team-focused: You thrive in a collaborative environment and enjoy working closely with colleagues.
• Energetic & Positive: You bring enthusiasm and a can-do attitude to your work.
• Attention to Detail: Accuracy is key in this role, and you maintain high standards in all tasks.
• Clear Communication: You convey information effectively and build relationships with ease.
• Resilience: You handle challenges and changes with confidence and perseverance.
• Learner: You are eager to develop your skills and grow within the organisation.
• Problem-Solving: You can think on your feet, prioritising and multitasking in a fast-paced environment.

Ideal Candidate Profile:

• An interest in health care, logistics, or operations.
• Strong organisational and prioritisation skills.
• Excellent problem-solving abilities.
• Demonstrated ability to build and maintain relationships with colleagues and clients.
• Experience with inventory tracking systems (preferred but not required).
• Willingness to commit to a minimum of 6 months, with a desire to pursue long-term career opportunities.