Are you passionate about providing excellent customer service and assisting the public with their inquiries? We are looking for a Customer Relations Officer to join the team. This role will primarily cover Thursdays and Fridays, with the possibility of additional hours as required.

About the Role

In this part-time position, you'll be the first point of contact for the public, offering valuable information, handling enquiries, and providing support to ensure smooth service delivery. You will assist in maintaining accurate and up-to-date information while providing administrative support across various departments.

Key Responsibilities

• Provide excellent customer service at the front counter and via phone

• Handle all customer enquiries and provide clear and accurate information

• Assist with administrative tasks such as registering applications, managing correspondence, and maintaining records

• Operate the switchboard and assist with "Messages on Hold" updates

• Assist with producing materials for the public and maintaining relevant information displays

• Support various departments with a range of administrative duties as required

What You'll Bring

• Previous experience in front-line customer service and administrative roles

• Strong communication and interpersonal skills with the ability to handle inquiries with professionalism and courtesy

• Organisational skills with the ability to prioritise tasks effectively

• Ability to work independently with minimal supervision

• Proficiency in Microsoft Office applications

• A National Police Clearance (or ability to obtain one)

Desirable

• Experience within local government, planning, building, or health services

• Experience operating a switchboard

Why Join Us?

This is an excellent opportunity to contribute to a positive and supportive environment while gaining experience in local government administration. The position is expected to commence at the back end of next week, and the hours will primarily be Thursdays and Fridays, with the potential for additional hours.

Julia Bortoli
Operations Consultant

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856